Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Търсене в помощните статии

Избягвайте измамите при поддръжката. Никога няма да ви помолим да се обадите или изпратите SMS на телефонен номер или да споделите лична информация. Моля, докладвайте подозрителна активност на "Докладване за злоупотреба".

Научете повече

WidevineCdm Plugin Crash on Firefox

  • 1 отговор
  • 0 имат този проблем
  • 74 изгледи
  • Последен отговор от orangehermit

orangehermit
orangehermit
more options

I'm unable to stream content on Spotify and Netflix in Firefox due to a recurring "WidevineCdm plugin has crashed" error. Any help would be greatly appreciated.

Steps I've already taken to troubleshoot:

  • Ensured "Play DRM-restricted content" is enabled in Firefox.
  • Tested with a completely clean Firefox profile.
  • Tried the portable version of Firefox (131.0.3) as well, but the same issue arose.
  • Verified that streaming works fine on Microsoft Edge and Google Chrome, so I don't think it's an issue with my PC or security software (I temporarily disabled it for testing purposes).
  • Made sure I'm not using any VPN or proxy.
  • Performed a clean reinstall of the latest Firefox version.

System information:

  • OS: Windows 11 (23H2)
  • Firefox version: 132.0
I'm unable to stream content on Spotify and Netflix in Firefox due to a recurring "WidevineCdm plugin has crashed" error. Any help would be greatly appreciated. Steps I've already taken to troubleshoot: * Ensured "Play DRM-restricted content" is enabled in Firefox. * Tested with a completely clean Firefox profile. * Tried the portable version of Firefox (131.0.3) as well, but the same issue arose. * Verified that streaming works fine on Microsoft Edge and Google Chrome, so I don't think it's an issue with my PC or security software (I temporarily disabled it for testing purposes). * Made sure I'm not using any VPN or proxy. * Performed a clean reinstall of the latest Firefox version. System information: * OS: Windows 11 (23H2) * Firefox version: 132.0

Всички отговори (1)

orangehermit
orangehermit Задаващият въпроса
more options

I ran "sfc /scannow" just in case, but the result was "Windows Resource Protection did not find any integrity violations," so it doesn’t seem like any Windows system files are corrupted. I suspected this was unlikely anyway, since I only recently bought this PC.

I also tried checking the crash report via "about:crashes," but it's a bit too technical for me to fully understand. It says "MOZ_CRASH Reason: Cannot load plugin as library -5977 4581," so I suspect it's failing to load the plugin. I did confirm that "widevinecdm.dll" itself is installed correctly.

Променено на от orangehermit

Полезно?

Задаване на въпрос

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.