Търсене в помощните статии

Избягвайте измамите при поддръжката. Никога няма да ви помолим да се обадите или изпратите SMS на телефонен номер или да споделите лична информация. Моля, докладвайте подозрителна активност на "Докладване за злоупотреба".

Научете повече

Crashes while filtering mail (Windows 8.1 IMAP)

  • 4 отговора
  • 0 имат този проблем
  • 9 изгледи
  • Последен отговор от Wayne Mery

more options

Hi all,

I was wondering if anyone else has this problem. I sometimes don't check this email account for a week or two at a time. Every time I start Thunderbird and download mail after days of not checking, it starts filtering mail and then crashes after a few minutes. I have a lot of filters. 169 and growing. Some have multiple addresses to filter. According to the filter log, it crashed after less than 2 minutes of filtering, but it seemed like it was chugging away at filtering longer than that before it crashed. If I restart and download a small number of messages it doesn't crash. If I manually run the filters on the inbox, it doesn't crash. Is there something I can try other than checking mail more often? Thanks!

Hi all, I was wondering if anyone else has this problem. I sometimes don't check this email account for a week or two at a time. Every time I start Thunderbird and download mail after days of not checking, it starts filtering mail and then crashes after a few minutes. I have a lot of filters. 169 and growing. Some have multiple addresses to filter. According to the filter log, it crashed after less than 2 minutes of filtering, but it seemed like it was chugging away at filtering longer than that before it crashed. If I restart and download a small number of messages it doesn't crash. If I manually run the filters on the inbox, it doesn't crash. Is there something I can try other than checking mail more often? Thanks!

Всички отговори (4)

more options

Please post your crash IDs here. You will find them in Help > Troubleshooting Information. reference https://support.mozilla.org/en-US/kb/thunderbird-crashes

Полезно?

more options

Hi Wayne,

Thank you for your response! I navigated to the crash reports. Here are the recent Crash IDs:

bp-ca4a26d7-0f80-41f1-b5bb-2d1c50241226

bp-acb9000e-ef25-414d-bf73-59f1c0241226

bp-acb9000e-ef25-414d-bf73-59f1c0241226

bp-b2302de3-f875-4097-b38c-db4e40241226

Полезно?

more options

All your crash IDs are different, suggesting memory corruption. Try https://support.microsoft.com/en-us/help/17076/windows-8-startup-settings-safe-mode

Полезно?

more options

Did safe mode help?

Полезно?

Задаване на въпрос

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.