Търсене в помощните статии

Избягвайте измамите при поддръжката. Никога няма да ви помолим да се обадите или изпратите SMS на телефонен номер или да споделите лична информация. Моля, докладвайте подозрителна активност на "Докладване за злоупотреба".

Научете повече

Cannot activate 2FA (Lastpass or Authy)

  • 6 отговора
  • 0 имат този проблем
  • 16 изгледи
  • Последен отговор от cor-el

more options

I tried adding 2FA with two apps (Lastpass Authenticator and Authy). The mozilla account gets added without problems, but whenever I enter a code, Firefox tells me it is wrong. Anything I am missing here?

I tried adding 2FA with two apps (Lastpass Authenticator and Authy). The mozilla account gets added without problems, but whenever I enter a code, Firefox tells me it is wrong. Anything I am missing here?

Всички отговори (6)

more options

You need to contact those apps support to find out why you can't login to those software. Mozilla account isn't Lastpass or Authy.

Полезно?

more options

Two-Factor authentication (2FA) works with a 6-digit time-based code (TOTP:Time-based One-Time Password) that is valid only for thirty seconds, so make sure that time and timezone are correct on all devices especially on the mobile device with the Authenticator App that generates the TOTP code. More info:

Полезно?

more options

Mozilla is the only account that doesn't work on any of the 2FA apps I use on my phone. I just tried it again with the same result.

1. I scan the QR code with my 2FA app 2. The app adds Mozilla as a valid accaount 3. I input the code into the Mozilla confirmation within the valid period 4. Mozilla reports "Incorrent two-step authentication code" no matter what.

Полезно?

more options

Hi

Is your phone set to automatically update it's clock?

The next time this happens, try the next code that the app changes to - it may be a little out of sync.

Полезно?

more options

I tried multiple codes with multiple apps. My phone automatically updates it's clock, and Mozilla is the only 2FA account that doesn't work for me.

Полезно?

more options

You can try to add the otpauth:// link directly instead of scanning the QR code.

You can try this extension on desktop and compare the generated TOTP code.

Полезно?

Задаване на въпрос

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.