Търсене в помощните статии

Избягвайте измамите при поддръжката. Никога няма да ви помолим да се обадите или изпратите SMS на телефонен номер или да споделите лична информация. Моля, докладвайте подозрителна активност на "Докладване за злоупотреба".

Научете повече

when upgraded to Firefox 4 error message "you must restart your pc" stops me from opening, correcting, deleting or downloading it

  • 1 отговор
  • 3 имат този проблем
  • 1 изглед
  • Последен отговор от Hasan

more options

Immediately when Firefox 4 was released I upgraded. Immediately after upgrading couldn't open, uninstall, correct or replace it because of a window asking "to restart my computer so that previous upgrade should take place". When I did so it appeared again to the eternity. I saw that Zone Alarm which I use a decade now is conflicting with Firefox 4 so I asked them for clean uninstall instructions but they said there are not any and just to uninstall from add/remove programs. I did so but traces of ZA remain in my pc and do not know how to remove them. I installed another firewall, a security suite in fact that found a vulnerability to my Firefox as follows: "C:\Program Files\Mozilla Firefox\firefox.exe.moz-delete has a vulnerability and must be repaired." When I had ZA firewall I had also Norton antivirus and cannot perform system restore to before I upgraded to Firefox 4. So I need instructions to repair my Firefox which do not use since version 4 was released because of this situation.

Immediately when Firefox 4 was released I upgraded. Immediately after upgrading couldn't open, uninstall, correct or replace it because of a window asking "to restart my computer so that previous upgrade should take place". When I did so it appeared again to the eternity. I saw that Zone Alarm which I use a decade now is conflicting with Firefox 4 so I asked them for clean uninstall instructions but they said there are not any and just to uninstall from add/remove programs. I did so but traces of ZA remain in my pc and do not know how to remove them. I installed another firewall, a security suite in fact that found a vulnerability to my Firefox as follows: "C:\Program Files\Mozilla Firefox\firefox.exe.moz-delete has a vulnerability and must be repaired." When I had ZA firewall I had also Norton antivirus and cannot perform system restore to before I upgraded to Firefox 4. So I need instructions to repair my Firefox which do not use since version 4 was released because of this situation.

Всички отговори (1)

more options

Uninstall Firefox. Search Firefox in your Windows drive (C:\) and DELETE all Firefox folders found in the search.

<removed suggestion to use the registry editor - edited by moderator>

Now Restart your computer and re-download Firefox from http://www.mozilla.com/en-US/firefox/fx/

Check and tell if its working.

Променено на от cor-el