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Избягвайте измамите при поддръжката. Никога няма да ви помолим да се обадите или изпратите SMS на телефонен номер или да споделите лична информация. Моля, докладвайте подозрителна активност на "Докладване за злоупотреба".

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Тази тема беше архивирана. Моля, задайте нов въпрос ако имате нужда от помощ.

from firefox 3.6.16 I can't update to either Firefox 4 or 5.

  • 1 отговор
  • 2 имат този проблем
  • 1 изглед
  • Последен отговор от Chris Ilias

Philbg
Philbg
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When I try to go Version 3.6 to firefox version 4 or 5, I receive this error message: XML Parsing Error: undefined entity Location: jar:file:///C:/Documents%20and%20Settings/Ws_05/Application%20Data/Mozilla/Firefox/Profiles/bhuzffn5.default/extensions/speedtest@gotomyhelp.com/chrome/speedtest.jar!/content/netError.xhtml

Line Number 392, Column 33:
&netOffline.longDesc;
When I try to go Version 3.6 to firefox version 4 or 5, I receive this error message: XML Parsing Error: undefined entity Location: jar:file:///C:/Documents%20and%20Settings/Ws_05/Application%20Data/Mozilla/Firefox/Profiles/bhuzffn5.default/extensions/speedtest@gotomyhelp.com/chrome/speedtest.jar!/content/netError.xhtml Line Number 392, Column 33: <div id="ed_netOffline">&netOffline.longDesc;</div>

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Chris Ilias
Chris Ilias
  • Moderator
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It looks like one of your extensions (speedtest) is not compatible with the latest version. You can start Firefox with add-ons disabled by holding the Shift key while you start Firefox. For more info, see Diagnose Firefox issues using Troubleshoot Mode.

From that point, go to the Add-ons manager and uninstall speedtest. See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.