Hi,
Please check if this happens in Safe Mode.
Problematic Extensions
Troubleshooting Extensions and Themes
Uninstalling Add-ons
Uninstalling Toolbars
Safe mode disables the installed Extensions, and themes (Appearance) in Tools (Alt + T) > Add-ons. Hardware acceleration is also temporarily disabled - the manual setting is Tools > Options > Advanced > General > Use hardware acceleration when available. Options > Advanced. All these settings/add-ons can also be individually or collectively disabled/enabled/changed in Firefox normal mode to check if an extension, theme or hardware acceleration is causing issues.
Options
It could also be helpful (not in every case) if you could post some crash IDs after submitting the crash report from the crash reporter screen: Type %appdata% in the Windows Run box (Windows key + R), open Mozilla > Firefox > Crash Reports > submitted, right-click a report > Rename, copy and paste the names here. In some cases our users and contributors would be able to help.
Hi,
Please check if this happens in [https://support.mozilla.com/en-US/kb/Safe%20Mode Safe Mode].
[http://kb.mozillazine.org/Problematic_extensions Problematic Extensions]
[https://support.mozilla.com/en-US/kb/Troubleshooting%20extensions%20and%20themes Troubleshooting Extensions and Themes]
[http://support.mozilla.com/en-US/kb/Uninstalling+add-ons Uninstalling Add-ons]
[http://kb.mozillazine.org/Uninstalling_toolbars Uninstalling Toolbars]
Safe mode disables the installed '''Extensions''', and themes ('''Appearance''') in '''Tools''' ('''Alt''' + '''T''') > '''Add-ons'''. Hardware acceleration is also temporarily disabled - the manual setting is '''Tools''' > '''Options''' > '''Advanced''' > '''General''' > '''Use hardware acceleration when available'''. [https://support.mozilla.org/en-US/kb/Options%20window%20-%20Advanced%20panel?as=u Options > Advanced]. All these settings/add-ons can also be individually or collectively disabled/enabled/changed in Firefox normal mode to check if an extension, theme or hardware acceleration is causing issues.
[https://support.mozilla.org/en-US/kb/Options%20window Options]
It could also be helpful (not in every case) if you could post some crash IDs after submitting the crash report from the crash reporter screen: Type '''%appdata%''' in the Windows Run box (Windows key + '''R'''), open '''Mozilla''' > '''Firefox''' > '''Crash Reports''' > '''submitted''', right-click a report > '''Rename''', copy and paste the names here. In some cases our users and contributors would be able to help.
