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Can't open firefox

  • 1 отговор
  • 2 имат този проблем
  • 7 изгледи
  • Последен отговор от philipp

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As soon as I open firefox it crashes, I have sent many crash reports to no resolve.

As soon as I open firefox it crashes, I have sent many crash reports to no resolve.

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hello pazzask9, from the crash report you've submitted it seems like the crash is malware related. the malicious file on your pc causing the crash is named xkdgeatr.dll (randomly generated filename).

according to reports from other users it should be detected &removed by microsoft safety scanner and kaspersky security scan. please run a scan with these products:

http://www.microsoft.com/security/scanner/default.aspx

http://www.kaspersky.com/security-scan

for some general info see Troubleshoot Firefox issues caused by malware