Every time i go on w website, several other web address keep opening. I get pages for related information and also a lot of pages to download things.
Every time I go on to a different website, several other web address keep opening. I get pages that open up are for related information and also a lot of pages for downloads, including ones to update Firefox.. (Sometimes it even tells me I've downloaded something, and it ask me if I want to save the file or run it. )
Ps.Please also send me the address to update Firefox. Your help will be so much appreciated! Anne
Избрано решение
hello anne, you already appear to have the latest version of firefox installed - these popups are probably a scam tactic trying to trick you into installing more malware, so don't download or execute this kind of stuff! only download firefox from its official location at mozilla.org - in addition updates are handled automatically by firefox so you don't have to download or execute any .exe files (you can initiate a check for updates in firefox > help > about firefox).
if you're getting pages opening unrequested this is also a sign of malicious software already active on your machine. please perform the following steps
- reset firefox (this will keep your bookmarks and passwords)
- afterwards go to firefox > addons > extensions and in case there are still extensions listed there, disable them.
- finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.
Troubleshoot Firefox issues caused by malware
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Избрано решение
hello anne, you already appear to have the latest version of firefox installed - these popups are probably a scam tactic trying to trick you into installing more malware, so don't download or execute this kind of stuff! only download firefox from its official location at mozilla.org - in addition updates are handled automatically by firefox so you don't have to download or execute any .exe files (you can initiate a check for updates in firefox > help > about firefox).
if you're getting pages opening unrequested this is also a sign of malicious software already active on your machine. please perform the following steps
- reset firefox (this will keep your bookmarks and passwords)
- afterwards go to firefox > addons > extensions and in case there are still extensions listed there, disable them.
- finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.
Hello,
FIrst scan your computer, this pages can be malwares, addons, etc:
Verify if this happens in safe mode:
You also can use addon to block popup/ads pages:
Upgrade Firefox only from oficial page:
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