Firefox icon and power bar

HELP! I've been with Firefox for decades and I've lost the Icon for Firefox (left main screen) and the icon on my lower power bar to summons Firefox. I'm asking you as t… (read more)

HELP! I've been with Firefox for decades and I've lost the Icon for Firefox (left main screen) and the icon on my lower power bar to summons Firefox. I'm asking you as there is no phone number for Firefox support and I need those icons. PLEASE HELP or show me how to re-create those icons.

Richard Walker rwalker69@sbcglobal.net

Asked by rwalker 1 hour ago

firefox not responding

every time I go on to a new site such as you tube or even to open my email or go to facebook I have to wait and wait and then at the top of my page it says firefox not re… (read more)

every time I go on to a new site such as you tube or even to open my email or go to facebook I have to wait and wait and then at the top of my page it says firefox not responding and then I have to wait and wait it is getting fustrating I have a laptop here at home and have internet but i always get inturupted when I go to open another page

Asked by llfred13 1 week ago

Regarding Downloading Larger file ( 123GB zip file)

what is the largest file size i can download with Firefox. I am using Ubuntu 22.4 LTS and want to download 123GB Zip file from Microsoft One drive. After downloading 100… (read more)

what is the largest file size i can download with Firefox.

I am using Ubuntu 22.4 LTS and want to download 123GB Zip file from Microsoft One drive. After downloading 100GB it stuck and stops downloading at 100GB. How can i download it. 

Previous year i switched from windows 10 pro to Ubuntu. At that time i have my college mail account where i compressed all my data and uploaded it. Now i want to download that zip file.

Asked by AYUSH PANDEY 4 hours ago

High Processor Usage with Thunderbird Window Closed (Mac)

This is a continuation of a problem I reported earlier... https://support.mozilla.org/en-US/questions/1442170 Updating to version 115.9 did not solve the problem. Today… (read more)

This is a continuation of a problem I reported earlier... https://support.mozilla.org/en-US/questions/1442170

Updating to version 115.9 did not solve the problem. Today I updated to 115.10.1 and the problem persists. Thunderbird is also recommending that I update to version 116, but I don't even see that listed on the Mozilla web page for the change logs.

Thunderbird 115.10.1, Mac OS 10.13.6, iMac 20-in Early 2008 model.

I can open Thunderbird and check mail in multiple accounts. If I close the Thunderbird window (but leave the app running), CPU usage will eventually jump up to more than 100%. It does not happen right away, but could take 10 minutes or so. Currently it is at 115% processor usage. If I open the Thunderbird window again, the processor usage drops to under 8%, then drops again to below 0.4%.

Asked by John Gilbert 10 hours ago

Last reply by John Gilbert 4 hours ago

How to drop Thunderbird / Mozilla. I am so frustrated without being able to TALK with agent and utilize my emails

I had some email gmail updates I ignore cause 'm not in gmail (to my knowledge. I use local company (DRN) and Thunderbird / Mozilla. I'm not read techy and everything I… (read more)

I had some email gmail updates I ignore cause 'm not in gmail (to my knowledge. I use local company (DRN) and Thunderbird / Mozilla. I'm not read techy and everything I click asks for a different password - which none of them word. I am ready to uninstall Thunderbird and go with gmail only. My time is as valluable as yours and I have spent half a day trying to get emails others have sent and I have not received.

Asked by nancy skjefte 7 hours ago

Printing to PDF makes unsearchable PDF file

I have not noticed this before upgrading my Mac to Sequoia 15.0, using latest Firefox browser update, but "printing to PDF" which I used in the past extensively, makes a … (read more)

I have not noticed this before upgrading my Mac to Sequoia 15.0, using latest Firefox browser update, but "printing to PDF" which I used in the past extensively, makes a PDF file that causes the letters to be one ASCII number off. So if I type into the "search" field "p", then all the "o's" are highlighted. I can only enter a search term if I usean "ASCII number +1" technique, so I can search for "get" by typing in "fds". Numbers are searched for as in the past. This is not happening if I make a PDF using my Safari browser, all the PDF words are correct and searchable as in the past. Anyone have insights as to why this might be occurring? I will try restarting in "safe" mode and re-downloading Firefox as is suggested in some of the articles here. Thanks!

Asked by rnspzgfkyg 7 hours ago

Getting 'PR_END_OF_FILE_ERROR' on certain websites

For the past few days now I've been getting a PR_END_OF_FILE_ERROR when I try to use certain websites such as Reddit or Tumblr. The problem occurs on both my PC and mobil… (read more)

For the past few days now I've been getting a PR_END_OF_FILE_ERROR when I try to use certain websites such as Reddit or Tumblr. The problem occurs on both my PC and mobile when using Firefox. I can access the websites just fine using other browsers.

I've tried the solutions listed here: https://appuals.com/pr-end-of-file-error/

But none of them have worked. I've also tried renaming the 'cert9.db' file in my profile folder, but that hasn't worked either.

Asked by Liku 9 hours ago

Last reply by Liku 8 hours ago

Version 128.2.2 Does not work with Office 365 Outlook

I have Thunderbird 128.2.2 installed on my desktop and 128.2.1 on my laptop. My laptop works fine with an Office 365 Outlook IMAP account and an Office 365 Outlook POP a… (read more)

I have Thunderbird 128.2.2 installed on my desktop and 128.2.1 on my laptop. My laptop works fine with an Office 365 Outlook IMAP account and an Office 365 Outlook POP account. My desktop with 128.2.2 indicates "Authentication failure while connecting to server".

I downgraded my desktop to 128.2.1 and it works fine.

I assume there is a new bug in 128.2.2 that causes the problem.

Asked by aiz1211 19 hours ago

Last reply by aiz1211 8 hours ago

no one can hear me in google meet on firefox only. dont have this issue on chrome or safari or zoom

no one can hear me in google meet (google's video chat website) on firefox only. I dont have this issue on chrome or safari or zoom. so its not the microphone. It's firef… (read more)

no one can hear me in google meet (google's video chat website) on firefox only. I dont have this issue on chrome or safari or zoom. so its not the microphone. It's firefox. I had this same issue months ago and i reported it a few times and it was eventually fixed. and i dont know who fixed or how it was fixed. I've tried everyone's suggestions from New Profile, to disabling extensions. Nothing is working. If the issue isnt happening on safari or chrome or zoom, the issue has to be firefox. I'm using a 128gb Mac Studio M2 Ultra. Sonoma 14.6.1. Firefox 130.0.1 (64-bit). I wanted to test if the firefox issue was just with my desktop computer, so I went to my macbook pro this morning and went to https://meet.google.com/ and the website refused to load and just gave me 404 errors. See attached screenshot. PLEASE HELP ME FIX THIS, THIS HAS PERSISTED FOR AT LEAST 2-3 WEEKS NOW.

Asked by rachelcenter 11 hours ago

Firefox has stopped opening on my McBook Pro

I am RE-ASKING this question because the person who responded to the previous iteration provided no help whatsoever. I'm using Firefox 130.00 on a MacBook Pro (15-inch, m… (read more)

I am RE-ASKING this question because the person who responded to the previous iteration provided no help whatsoever. I'm using Firefox 130.00 on a MacBook Pro (15-inch, mid-2012) running Catalina (10.15.7). It has run flawlessly for years, but suddenly won't open, and only hangs, requiring me to Force Quit. It stopped working on Thursday, 9/12, which, I notice, was the day it was last modified with an automatic upgrade. I have quit and tried restarting multiple times, but am unable to get into it at all and, therefore, cannot access Troubleshooting Mode. I have NOT yet tried deleting it and downloading a fresh copy. I would like, if possible, to retain my open tabs, Bookmarks, and History.

Asked by jt26 14 hours ago

Websites won't load (MacOS)

Websites won't load. I had max protection and DNS enabled, it worked, then one day it stopped and I got an error that they couldn't resolve the DNS connection. So then I … (read more)

Websites won't load. I had max protection and DNS enabled, it worked, then one day it stopped and I got an error that they couldn't resolve the DNS connection. So then I moved it back to Standard protection, and now sites load intermittently. Facebook loaded fine an hour ago, now it says "We can’t connect to the server at www.facebook.com." I have no extensions, not connected to a VPN right now, have tried restarting, and other browsers work fine.

Asked by sodapuddle 18 hours ago

Last reply by sodapuddle 18 hours ago