Missing e-mails when copying Windows profile
I was migrating the profile of user from Windows 7 to Windows 8. All the e-mails of the user was inside this profile, and the copy run ok.
The user was using Thunderbird normally, and, suddenly, all the recent e-mails were gone.
Rebuild the Inbox folder didn't solve it. We were forced to use the backup that we have, but the recent e-mails were lost.
Is there a problem with this kind of copy? Is there a Thunderbird problem? We really don't know how to recover the e-mails.....
An important point is that the account is configured to use POP3.
Thanks in advance!
All Replies (5)
Hi! If you upgraded the operating system to a newer, we recommend that desisntale Mozilla current Thunderbid and download this https://mozilla.org/en-US/thunderbird/all/ version choosing the language and operating system and use backup to recover.
Samuel Santos said
Hi! If you upgraded the operating system to a newer, we recommend that desisntale Mozilla current Thunderbid and download this https://mozilla.org/en-US/thunderbird/all/ version choosing the language and operating system and use backup to recover.
Thanks Samuel! I'm gonna try it!
But is important to say that I have not upgraded the OS, but it was a brand new computer with Windows 8 already installed.
Oi Victor,
O idioma deste fórum é o português e o ideal é que somente ele seja usado, mas caso prefira, temos o fórum em Inglês também.
Olá Marco,
eu não tinha prestado atenção. Falta um pouco de organização da Mozilla nesses fóruns de suporte. A minha intenção era postar no fórum em inglês, mas acabei fazendo-o aqui.
Obrigado!
Victor, lamento que foi redirecionado a área de suporte no idioma errado. Estou encaminhando uma sugestão à Central da Mozilla informando sobre a organização do portal de suporte. Aliás, já pensava em fazer isso, porque também estou enfrentado problemas similares, apesar de conseguir resolver por conta própria isso. Agradeço o seu contato!