UI plugin crashes. For example the catagory mouse overs on ebay's home page cause firefox to crash
On pages like ebay home page the mouse over menus (ebay categories) will cause firefox to hang and popup a message that says unresponsive plugin.. continue, stop plugin. The only way to stop it is with task manager I have tried: Updating all plugins (Java, flash, shockwave), uninstalling (thru control panel) and re- installing firefox, resetting firefox. It does not work in safe mode either. IE 11 with ebay works fine.
All Replies (3)
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
Type about:addons<enter> in the address bar to open the Add-ons Manager. Hot key; <Control>(Mac=<Command>) <Shift> A)
On the left side of the page, select Plugins. Set all plugins to Never. Restart Firefox. Is the problem still there?
There were 4 plugins that were active. Open H264 video codec, Adobe primetime content decryption module, shockwave flash, and widevine by google. Setting just the shockwave to never made the problem go away I only have one applicable crash report:
bp-5dab8fd9-ec5e-4542-8f79-657012160620
Most of the time it technically doesn't crash but is stuck in a hard loop which hangs up the application and drags cpu resources with it.
Product Firefox Version 47.0 Build ID 20160604131506 Release Channel release OS Windows 7 OS Version 6.1.7601 Service Pack 1
bp-5dab8fd9-ec5e-4542-8f79-657012160620
Signature: hang | WaitForMultipleObjectsEx | mozilla::widget::WinUtils::WaitForMessage | base::MessagePumpForUI::DoRunLoop
Process Type plugin Filename: NPSWF32_22_0_0_192.dll
tmmon.dll = unknown
TmUmEvt.dll = unknown
Update your Flash Player Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).
Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.
Flash Player Version: 22.0.0.192 Flash Player (Linux) Version 11.2.202.626
https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download.
https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download.
See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration