সহায়তা খুঁজুন

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

আরও জানুন

Firefox crashes

  • 1 উত্তর
  • 1 এই সমস্যাটি আছে
  • 4 দেখুন
  • শেষ জবাব দ্বারা the-edmeister

more options

Crashes after restart, even in safe mode. Once you can get it running it seems relatively stable, but after every reboot it crashes when opening. and won't open even after clicking "Restart Firefox"


bp-060e5c14-c0df-4b1f-a644-c255e2160726

Crashes after restart, even in safe mode. Once you can get it running it seems relatively stable, but after every reboot it crashes when opening. and won't open even after clicking "Restart Firefox" bp-060e5c14-c0df-4b1f-a644-c255e2160726

সমাধান চয়ন করুন

Disable Trusteer Rapport and see if those crashes stop or drastically decrease.

You should check for an updated version of that Trusteer Rapport add-on. My understanding is that it may need to be updated as Firefox is updated.

3 red-flagged Rapport DLL files in "Modules" in that crash report and 1 for a WebRoot DLL file (WRusr.dll).

Do you have a WebRoot application installed? In addition to Trusteer Rapport, which might use that WRusr.dll file as part of their add-on for Firefox.

প্রেক্ষাপটে এই উত্তরটি পড়ুন। 👍 0

All Replies (1)

more options

চয়ন করা সমাধান

Disable Trusteer Rapport and see if those crashes stop or drastically decrease.

You should check for an updated version of that Trusteer Rapport add-on. My understanding is that it may need to be updated as Firefox is updated.

3 red-flagged Rapport DLL files in "Modules" in that crash report and 1 for a WebRoot DLL file (WRusr.dll).

Do you have a WebRoot application installed? In addition to Trusteer Rapport, which might use that WRusr.dll file as part of their add-on for Firefox.