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going to accounts.firefox.com shows "your connection is not secure"

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  • শেষ জবাব দ্বারা jscher2000 - Support Volunteer

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Downloaded FFv48 onto my computer and I did not import any data from other browsers. The first thing I do is go to FF Sync, and it tells me I'm not connected to the internet. I know I am because I downloaded FF from another browser. It's trying to go to about:accounts?action=signin&entrypoint=menupanel. I go to Dev > Network and I reload and get the HTTP headers.

So it's doing a GET request to https://accounts.firefox.com/signin?service=sync&context=fx_desktop_v3&entrypoint=menupanel. The error that comes up is :

An error occurred: accounts.firefox.com uses an invalid security certificate.

The certificate is not trusted because the issuer certificate is unknown. The server might not be sending the appropriate intermediate certificates. An additional root certificate may need to be imported.

Error code: SEC_ERROR_UNKNOWN_ISSUER

It does not give me the option to add an exception, so I tried to do it manually by going to Preferences > Advanced > View Certificates. But that did not help and now I'm stuck. Please help!

Downloaded FFv48 onto my computer and I did not import any data from other browsers. The first thing I do is go to FF Sync, and it tells me I'm not connected to the internet. I know I am because I downloaded FF from another browser. It's trying to go to about:accounts?action=signin&entrypoint=menupanel. I go to Dev > Network and I reload and get the HTTP headers. So it's doing a GET request to https://accounts.firefox.com/signin?service=sync&context=fx_desktop_v3&entrypoint=menupanel. The error that comes up is : An error occurred: accounts.firefox.com uses an invalid security certificate. The certificate is not trusted because the issuer certificate is unknown. The server might not be sending the appropriate intermediate certificates. An additional root certificate may need to be imported. Error code: SEC_ERROR_UNKNOWN_ISSUER It does not give me the option to add an exception, so I tried to do it manually by going to Preferences > Advanced > View Certificates. But that did not help and now I'm stuck. Please help!

All Replies (2)

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To better diagnose the certificate error, could you copy/paste the following to the address bar and press Return to load it:

chrome://pippki/content/exceptionDialog.xul

On that tab, type or paste

https://accounts.firefox.com/

into the Location and try "Get Certificate". If that works, click the View button and compare the Issued by and Certificate Path sections with the attached. Any discrepancy?

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More generally, you should never need to add exceptions for well-run sites. Have you had to create exceptions since the install? For common culprits, please see this article:

How to troubleshoot security error codes on secure websites