when I click on a hyperlink it opens in both a new tab in Thunderbird, and a new window in Thunderbird.
Firefox 45.7.0, Windows 10. For the last few days when I click a hyperlink it opens twice. Once as a new tab in Thunderbird, and once as a new window in Thunderbird.
All Replies (4)
In order for us to better investigate this issue you need to add a little more non-personal information.
Please add the troubleshooting information to your post To find the Troubleshooting information:
- Open Help (or click on three-line-icon and select Help)
- Choose Troubleshooting Information
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Please also add the result of these troubleshooting steps to your post
- Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
- Do you use anti-virus and firewall software? What is the version?
Norton Internet Security 22.8.1.14
Still have same problem in Safe mode.
I had to break the trouble shooting copy into 2 parts due to size
Application Basics
Name: Thunderbird Version: 45.7.0 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.7.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20170124052806 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts account1: INCOMING: account1, , (pop3) pop3.centurytel.net:995, SSL, passwordCleartext OUTGOING: , smtpauth.centurytel.net:587, alwaysSTARTTLS, passwordCleartext, true
account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3: INCOMING: account3, , (pop3) pop.centurytel.net:995, SSL, passwordCleartext OUTGOING: , smtpauth.centurytel.net:587, alwaysSTARTTLS, passwordCleartext, true
account10: INCOMING: account10, , (pop3) pop.centurytel.net:995, SSL, passwordCleartext OUTGOING: , smtpauth.centurytel.net:587, alwaysSTARTTLS, passwordCleartext, true
Crash Reports
Extensions Lightning, 4.7.7, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Part 2
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false dom.apps.reset-permissions: true extensions.lastAppVersion: 45.7.0 font.internaluseonly.changed: false font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 gfx.direct3d.last_used_feature_level_idx: 0 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: 5f88e1f8-e83c-4faf-ab65-b755d21c095 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1485309057 places.history.expiration.transient_current_max_pages: 104858 plugin.importedState: true plugins.update.notifyUser: true print.printer_HP_Officejet_Pro_8600.print_bgcolor: false print.printer_HP_Officejet_Pro_8600.print_bgimages: false print.printer_HP_Officejet_Pro_8600.print_colorspace: print.printer_HP_Officejet_Pro_8600.print_command: print.printer_HP_Officejet_Pro_8600.print_downloadfonts: false print.printer_HP_Officejet_Pro_8600.print_duplex: -1003225088 print.printer_HP_Officejet_Pro_8600.print_edge_bottom: 0 print.printer_HP_Officejet_Pro_8600.print_edge_left: 0 print.printer_HP_Officejet_Pro_8600.print_edge_right: 0 print.printer_HP_Officejet_Pro_8600.print_edge_top: 0 print.printer_HP_Officejet_Pro_8600.print_evenpages: true print.printer_HP_Officejet_Pro_8600.print_footercenter: print.printer_HP_Officejet_Pro_8600.print_footerleft: &PT print.printer_HP_Officejet_Pro_8600.print_footerright: &D print.printer_HP_Officejet_Pro_8600.print_headercenter: print.printer_HP_Officejet_Pro_8600.print_headerleft: &T print.printer_HP_Officejet_Pro_8600.print_headerright: &U print.printer_HP_Officejet_Pro_8600.print_in_color: true print.printer_HP_Officejet_Pro_8600.print_margin_bottom: 0.5 print.printer_HP_Officejet_Pro_8600.print_margin_left: 0.5 print.printer_HP_Officejet_Pro_8600.print_margin_right: 0.5 print.printer_HP_Officejet_Pro_8600.print_margin_top: 0.5 print.printer_HP_Officejet_Pro_8600.print_oddpages: true print.printer_HP_Officejet_Pro_8600.print_orientation: 0 print.printer_HP_Officejet_Pro_8600.print_page_delay: 50 print.printer_HP_Officejet_Pro_8600.print_paper_data: 1 print.printer_HP_Officejet_Pro_8600.print_paper_height: 11.00 print.printer_HP_Officejet_Pro_8600.print_paper_name: print.printer_HP_Officejet_Pro_8600.print_paper_size_type: 0 print.printer_HP_Officejet_Pro_8600.print_paper_size_unit: 0 print.printer_HP_Officejet_Pro_8600.print_paper_width: 8.50 print.printer_HP_Officejet_Pro_8600.print_plex_name: print.printer_HP_Officejet_Pro_8600.print_resolution: -1032847360 print.printer_HP_Officejet_Pro_8600.print_resolution_name: print.printer_HP_Officejet_Pro_8600.print_reversed: false print.printer_HP_Officejet_Pro_8600.print_scaling: 1.00 print.printer_HP_Officejet_Pro_8600.print_shrink_to_fit: true print.printer_HP_Officejet_Pro_8600.print_to_file: false print.printer_HP_Officejet_Pro_8600.print_unwriteable_margin_bottom: 0 print.printer_HP_Officejet_Pro_8600.print_unwriteable_margin_left: 0 print.printer_HP_Officejet_Pro_8600.print_unwriteable_margin_right: 0 print.printer_HP_Officejet_Pro_8600.print_unwriteable_margin_top: 0 print.printer_HP_Officejet_Pro_8630.print_bgcolor: false print.printer_HP_Officejet_Pro_8630.print_bgimages: false print.printer_HP_Officejet_Pro_8630.print_colorspace: print.printer_HP_Officejet_Pro_8630.print_command: print.printer_HP_Officejet_Pro_8630.print_downloadfonts: false print.printer_HP_Officejet_Pro_8630.print_duplex: -437918235 print.printer_HP_Officejet_Pro_8630.print_edge_bottom: 0 print.printer_HP_Officejet_Pro_8630.print_edge_left: 0 print.printer_HP_Officejet_Pro_8630.print_edge_right: 0 print.printer_HP_Officejet_Pro_8630.print_edge_top: 0 print.printer_HP_Officejet_Pro_8630.print_evenpages: true print.printer_HP_Officejet_Pro_8630.print_footercenter: print.printer_HP_Officejet_Pro_8630.print_footerleft: &PT print.printer_HP_Officejet_Pro_8630.print_footerright: &D print.printer_HP_Officejet_Pro_8630.print_headercenter: print.printer_HP_Officejet_Pro_8630.print_headerleft: &T print.printer_HP_Officejet_Pro_8630.print_headerright: &U print.printer_HP_Officejet_Pro_8630.print_in_color: true print.printer_HP_Officejet_Pro_8630.print_margin_bottom: 0.5 print.printer_HP_Officejet_Pro_8630.print_margin_left: 0.5 print.printer_HP_Officejet_Pro_8630.print_margin_right: 0.5 print.printer_HP_Officejet_Pro_8630.print_margin_top: 0.5 print.printer_HP_Officejet_Pro_8630.print_oddpages: true print.printer_HP_Officejet_Pro_8630.print_orientation: 0 print.printer_HP_Officejet_Pro_8630.print_page_delay: 50 print.printer_HP_Officejet_Pro_8630.print_paper_data: 1 print.printer_HP_Officejet_Pro_8630.print_paper_height: 11.00 print.printer_HP_Officejet_Pro_8630.print_paper_name: print.printer_HP_Officejet_Pro_8630.print_paper_size_type: 0 print.printer_HP_Officejet_Pro_8630.print_paper_size_unit: 0 print.printer_HP_Officejet_Pro_8630.print_paper_width: 8.50 print.printer_HP_Officejet_Pro_8630.print_plex_name: print.printer_HP_Officejet_Pro_8630.print_resolution: -437918235 print.printer_HP_Officejet_Pro_8630.print_resolution_name: print.printer_HP_Officejet_Pro_8630.print_reversed: false print.printer_HP_Officejet_Pro_8630.print_scaling: 1.00 print.printer_HP_Officejet_Pro_8630.print_shrink_to_fit: true print.printer_HP_Officejet_Pro_8630.print_to_file: false print.printer_HP_Officejet_Pro_8630.print_unwriteable_margin_bottom: 0 print.printer_HP_Officejet_Pro_8630.print_unwriteable_margin_left: 0 print.printer_HP_Officejet_Pro_8630.print_unwriteable_margin_right: 0 print.printer_HP_Officejet_Pro_8630.print_unwriteable_margin_top: 0 print.printer_HP1F7972_(HP_Officejet_Pro_8630).print_bgcolor: false print.printer_HP1F7972_(HP_Officejet_Pro_8630).print_bgimages: false print.printer_HP1F7972_(HP_Officejet_Pro_8630).print_duplex: -437918235 print.printer_HP1F7972_(HP_Officejet_Pro_8630).print_edge_bottom: 0 print.printer_HP1F7972_(HP_Officejet_Pro_8630).print_edge_left: 0 print.printer_HP1F7972_(HP_Officejet_Pro_8630).print_edge_right: 0 print.printer_HP1F7972_(HP_Officejet_Pro_8630).print_edge_top: 0 print.printer_HP1F7972_(HP_Officejet_Pro_8630).print_evenpages: true print.printer_HP1F7972_(HP_Officejet_Pro_8630).print_footercenter: print.printer_HP1F7972_(HP_Officejet_Pro_8630).print_footerleft: &PT print.printer_HP1F7972_(HP_Officejet_Pro_8630).print_footerright: &D print.printer_HP1F7972_(HP_Officejet_Pro_8630).print_headercenter: print.printer_HP1F7972_(HP_Officejet_Pro_8630).print_headerleft: &T print.printer_HP1F7972_(HP_Officejet_Pro_8630).print_headerright: &U
One more note, if I right click and select open link in browser, it also opens additional tab in existing window, plus a new window.
Also if I switch my default browser to Edge it works normally, but when I switch back to Firefox the problem returns.
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