Thunderbird on Mac Crashes Constantly
I'm using OS 10.12.4 and I've uninstalled and reinstalled Thunderbird several times. I've also deleted all of my add-ons and I've repaired the mailboxes I use often. Still, randomly, Thunderbird is crashing, several times a day. It's literally the only application that ever crashes on my computer. It's been happening for several month. Below is the latest crash report. Can anyone tell me what to do?
AdapterDeviceID: 0x6821 AdapterVendorID: 0x1002 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:52.1.0 BuildID: 20170428151619 ContentSandboxCapable: 1 ContentSandboxLevel: 0 CrashTime: 1494431693 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1494257988 Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x6821FP(D00-L1100-W00000000-T0100) GL Context? GL Context+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 1097 StartupCrash: 0 StartupTime: 1494430599 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20170428151619","version":"52.1.0","vendor":null,"platformVersion":"52.1.0","xpcomAbi":"x86_64-gcc3","hotfixVersion":null,"architecturesInBinary":"i386-x86_64"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":null,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":70,"stepping":1,"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":2800,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2"]},"os":{"name":"Darwin","version":"16.5.0","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","adapters":[{"description":null,"vendorID":"0x1002","deviceID":"0x6821","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":2048,"screenHeight":1152,"scale":1},{"screenWidth":1440,"screenHeight":900,"scale":2}],"features":{"compositor":"basic"}}},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sCohort":"unknown","telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"privacy.donottrackheader.enabled":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":14138},"addons":{"activeAddons":{},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"52.1.0","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":15168,"updateDay":17284},"activePlugins":[{"name":"Shockwave Flash","version":"25.0.0.171","description":"Shockwave Flash 25.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":17295}],"activeGMPlugins":{},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 UptimeTS: 1093.54389163 Vendor: Version: 52.1.0 useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
All Replies (2)
The so called "crash details" is unfortunately worthless. Please paste the text of your crash IDs here per https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports
If you are still crashing please post your crash IDs in a new topic - I am closing this one. See https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports