Emails print in very small font which is difficult to read. Email recipients receive emails in normal font size. Any suggestions?
Since about 3 weeks ago, when I print emails, the font size is about a size 8, or smaller, which is difficult to read. I hadn't made any adjustments to the settings. Email recipients receive emails in normal font size. Any suggestions? thanks.
Since about 3 weeks ago, when I print emails, the font size is about a size 8, or smaller, which is difficult to read. I hadn't made any adjustments to the settings. Email recipients receive emails in normal font size. Any suggestions?
thanks.
All Replies (4)
Do you have any odd or abnormal zoom settings in Thunderbird OR on the printer?
No. I didn't make any setting changes ( that I know of!) before the emails began printing in very small font.
Please share info shown in 'troubleshooting Info' File > Tools > Troubleshooting Info (DO NOT CHECK 'Include account profiles')
Application Basics
Name: Thunderbird Version: 45.5.0 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.5.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20161117035322 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (imap) imap.bell.net:993, SSL, passwordCleartext
OUTGOING: , smtphm.sympatico.ca:587, alwaysSTARTTLS, passwordCleartext, true
account4:
INCOMING: account4, , (imap) imap.bell.net:993, SSL, passwordCleartext
OUTGOING: , smtphm.sympatico.ca:587, alwaysSTARTTLS, passwordCleartext, true
Crash Reports
Extensions
Lightning, 4.7.5, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
dom.apps.reset-permissions: true
extensions.lastAppVersion: 45.5.0
font.internaluseonly.changed: true
font.minimum-size.x-western: 12
font.name.monospace.el: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Times New Roman
font.name.serif.el: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.crash-guard.glcontext.appVersion: 45.5.0
gfx.crash-guard.glcontext.deviceID: 0x964a
gfx.crash-guard.glcontext.driverVersion: 15.201.1151.0
gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
gfx.crash-guard.status.glcontext: 2
mail.openMessageBehavior.version: 1
mailnews.database.global.datastore.id: 60892eff-06eb-4e7f-92af-05a7e764b90
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1498080004
places.history.expiration.transient_current_max_pages: 93608
plugin.importedState: true
plugin.state.npctrl: 2
plugin.state.nppdf: 2
plugin.state.npspwrap: 2
print.printer_Brother_MFC-L2700DW_series.print_bgcolor: false
print.printer_Brother_MFC-L2700DW_series.print_bgimages: false
print.printer_Brother_MFC-L2700DW_series.print_duplex: -437918235
print.printer_Brother_MFC-L2700DW_series.print_edge_bottom: 0
print.printer_Brother_MFC-L2700DW_series.print_edge_left: 0
print.printer_Brother_MFC-L2700DW_series.print_edge_right: 0
print.printer_Brother_MFC-L2700DW_series.print_edge_top: 0
print.printer_Brother_MFC-L2700DW_series.print_evenpages: true
print.printer_Brother_MFC-L2700DW_series.print_footercenter:
print.printer_Brother_MFC-L2700DW_series.print_footerleft: &PT
print.printer_Brother_MFC-L2700DW_series.print_footerright: &D
print.printer_Brother_MFC-L2700DW_series.print_headercenter:
print.printer_Brother_MFC-L2700DW_series.print_headerleft: &T
print.printer_Brother_MFC-L2700DW_series.print_headerright: &U
print.printer_Brother_MFC-L2700DW_series.print_in_color: true
print.printer_Brother_MFC-L2700DW_series.print_margin_bottom: 0.5
print.printer_Brother_MFC-L2700DW_series.print_margin_left: 0.5
print.printer_Brother_MFC-L2700DW_series.print_margin_right: 0.5
print.printer_Brother_MFC-L2700DW_series.print_margin_top: 0.5
print.printer_Brother_MFC-L2700DW_series.print_oddpages: true
print.printer_Brother_MFC-L2700DW_series.print_orientation: 0
print.printer_Brother_MFC-L2700DW_series.print_page_delay: 50
print.printer_Brother_MFC-L2700DW_series.print_paper_data: 1
print.printer_Brother_MFC-L2700DW_series.print_paper_height: 11.00
print.printer_Brother_MFC-L2700DW_series.print_paper_name:
print.printer_Brother_MFC-L2700DW_series.print_paper_size_type: 0
print.printer_Brother_MFC-L2700DW_series.print_paper_size_unit: 0
print.printer_Brother_MFC-L2700DW_series.print_paper_width: 8.50
print.printer_Brother_MFC-L2700DW_series.print_resolution: -437918235
print.printer_Brother_MFC-L2700DW_series.print_reversed: false
print.printer_Brother_MFC-L2700DW_series.print_scaling: 0.50
print.printer_Brother_MFC-L2700DW_series.print_shrink_to_fit: false
print.printer_Brother_MFC-L2700DW_series.print_to_file: false
print.printer_Brother_MFC-L2700DW_series.print_unwriteable_margin_bottom: 0
print.printer_Brother_MFC-L2700DW_series.print_unwriteable_margin_left: 0
print.printer_Brother_MFC-L2700DW_series.print_unwriteable_margin_right: 0
print.printer_Brother_MFC-L2700DW_series.print_unwriteable_margin_top: 0
Graphics
Adapter Description: AMD Radeon HD 6530D
Vendor ID: 0x1002
Device ID: 0x964a
Adapter RAM: 512
Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Driver Version: 15.201.1151.0
Driver Date: 8-21-2015
Direct2D Enabled: false
DirectWrite Enabled: false (10.0.14393.1358)
ClearType Parameters: ClearType parameters not found
WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 6530D Direct3D11 vs_5_0 ps_5_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.316930d51ea9)
GPU Accelerated Windows: 0
AzureCanvasBackend: skia
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.12
4.12
NSS
3.21.3 Basic ECC
3.21.3 Basic ECC
NSS Util
3.21.3
3.21.3
NSS SSL
3.21.3 Basic ECC
3.21.3 Basic ECC
NSS S/MIME
3.21.3 Basic ECC
3.21.3 Basic ECC