I cannot send a message to an email address that is not already in my Address Book because Thunderbird ignores the Send button
I know there is already an active thread like this, but it did not answer my question. Here are the details of my problem: My whole family -- myself, my wife and my daughter -- use Thunderbird. I am the only one who has applied the latest upgrade. We are all on my Netgear Wi-Fi shared Lan at our house and we all have Norton. So, everything we use to send email is exactly identical, except the version of Thunderbird. Same ISP, same email service. Whenever I try to send an outgoing email that has even one email address of a recipient that is not already in my Thunderbird Address Book, that recipient immediately "turns red". When I complete the email and try to send it, Thunderbird does not respond -- it does NOTHING -- when I click on the "Send" button. When I delete all of the "red" addressees, the email goes out perfectly. If I compose the exact same email on my wife's computer with all the same addressees, using her version of Thunderbird, the email goes out perfectly. If I compose the exact email with all the addresses and send it out with either Yahoo Mail or Gmail, it goes out perfectly.
Something is DIFFERENT about Thunderbird since the last upgrade and I KNOW I am not the only one experiencing this, since I read the other thread detailing the same problem with othes. How do I get around this????
All Replies (6)
Red has been the colour of addresses not in the address book for years.
Does Norton have some sort of "family" security rubbish that might cause this? Does it happen in Thunderbirds safe mode. (restart with add-ons disabled from the help menu.)
My gut is Norton is the issue, but that may be coloured by just how much trouble with email they and their ilk regularly cause. They have a nasty habit of injecting things into running processes that cause these sorts of issue when the programs update. No better than the hackers they are supposed to be keeping out really.
Matt wrote: Red has been the colour of addresses not in the address book for years.
Yes, and it is only the red addresses that block the sending. When all the "red" addresses are removed the email goes, when there is even one "red" address sending the the email is blocked
Matt wrote: Does Norton have some sort of "family" security rubbish that might cause this? Does it happen in Thunderbirds safe mode. (restart with add-ons disabled from the help menu.)
No, on Norton. I restarted Thunderbird with addons disabled and there was no change in behavior
Matt wrote: My gut is Norton is the issue, but that may be coloured by just how much trouble with email they and their ilk regularly cause. They have a nasty habit of injecting things into running processes that cause these sorts of issue when the programs update. No better than the hackers they are supposed to be keeping out really.
I disabled Norton Firewall completely and, with Thunderbird still running with add-ons disabled, the same problem persisted. Any other thoughts??
Please add the troubleshooting information to your post To find the Troubleshooting information:
- Open Help (or click on three-line-icon and select Help)
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Matt: The info was too long to fit in a reply so I sent it to you via email. Please look for it.
BTW, I have a thought. It may be due to Windows 10 also. I have a down-level laptop which I upgraded to Windows 10 from Windows 7 back when they were giving free upgrades. At the same time I was upgrading Thundirbird, I did a MASSIVE upgrasde to Windows 10 and it has had some unwanted "side-effects" as well.
Thanks
There is no place to email anything. All conversations take place in this forum. Delete all the printer and font info and paste the Troubleshooting info here.
OK. Deleted printer and font stuff. Here is the rest.
Application Basics
Name: Thunderbird Version: 52.2.1 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.2.1 Profile Folder: Open Folder
(Local drive) Application Build ID: 20170622064432 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles
Mail and News Accounts
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (nntp) secnews.netscape.com:119, plain, passwordCleartext
OUTGOING: , mail.chetnet.com:26, plain, passwordCleartext, true
account5:
INCOMING: account5, , (pop3) mail.chetnet.com:110, plain, passwordCleartext
OUTGOING: , mail.chetnet.com:26, plain, passwordCleartext, true
account6:
INCOMING: account6, , (pop3) pop.embarqmail.com:110, plain, passwordCleartext
OUTGOING: , mail.chetnet.com:26, plain, passwordCleartext, true
account7:
INCOMING: account7, , (pop3) mail.chetnet.com:110, plain, passwordCleartext
OUTGOING: , mail.chetnet.com:26, plain, passwordCleartext, true
account8:
INCOMING: account8, , (pop3) mail.chetnet.com:110, plain, passwordCleartext
OUTGOING: , mail.chetnet.com:26, plain, passwordCleartext, true
account9:
INCOMING: account9, , (pop3) none.nowhere.net:110, plain, passwordCleartext
OUTGOING: , mail.chetnet.com:26, plain, passwordCleartext, true
account10:
INCOMING: account10, , (pop3) none.nowhere.net:110, plain, passwordCleartext
OUTGOING: , mail.chetnet.com:26, plain, passwordCleartext, true
account11:
INCOMING: account11, , (pop3) mail.chetnet.com:110, plain, passwordCleartext
OUTGOING: , mail.chetnet.com:26, plain, passwordCleartext, true
account13:
INCOMING: account13, , (nntp) 202.177.16.121:119, plain, passwordCleartext
OUTGOING: , mail.chetnet.com:26, plain, passwordCleartext, true
account17:
INCOMING: account17, , (pop3) mail.chetnet.com:110, alwaysSTARTTLS, passwordCleartext
OUTGOING: , mail.chetnet.com:26, plain, passwordCleartext, true
account18:
INCOMING: account18, , (pop3) mail.chetnet.com:110, alwaysSTARTTLS, passwordCleartext
OUTGOING: , mail.chetnet.com:26, plain, passwordCleartext, true
Crash Reports https://crash-stats.mozilla.com/report/index/bp-8a8b3745-038a-4cab-98ef-f5fa42150404 (4/3/2015) https://crash-stats.mozilla.com/report/index/bp-6f39f2c4-a25f-4dcb-b0bb-6479f2141028 (10/28/2014)
Extensions
Important Modified Preferences
Name: Value
accessibility.lastLoadDate: 1502918603
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.zoom.full: true
dom.apps.reset-permissions: true
extensions.lastAppVersion: 52.2.1
gfx.direct3d.last_used_feature_level_idx: 0
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 31cf8593-8f10-4b48-b55a-21213a89fcd
media.gmp.storage.version.observed: 1
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1502652404
places.history.expiration.transient_current_max_pages: 122334
plugin.disable_full_page_plugin_for_types: video/x-ms-wmv
plugin.importedState: true
plugins.update.notifyUser: true
security.sandbox.content.tempDirSuffix: {449040dd-e0eb-4b49-a72f-429f2d798136}
Graphics
GPU #1
Description: AMD Radeon HD 6320 Graphics
Vendor ID: 0x1002
Device ID: 0x9806
RAM: 256
Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Driver Version: 15.201.1151.0
Driver Date: 8-21-2015
Features
Direct2D: false
DirectWrite: true (10.0.15063.413)
WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 6320 Graphics Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)
AzureCanvasBackend: skia
AzureCanvasAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: skia
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.13.1
4.13.1
NSS
3.28.5
3.28.5
NSS Util
3.28.5
3.28.5
NSS SSL
3.28.5
3.28.5
NSS S/MIME
3.28.5
3.28.5