Get error message when trying to install on new computer that states:Your firefox profile cannot be loaded, It may be missing or inaccessable. Why?
Just purchased a new computer that has Windows 10 installed. I have tried several times to install Firefox but get the same error message every time I try to install the program. It states Your Firefox profile cannot be loaded. It may be missing or inaccessible. There is obviously a problem installing Firefox but no way to diagnose if it never gets installed properly using the provided install program. How can this be corrected?
All Replies (2)
Are you using the new v55? Many have reported problems.
http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder
https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible
Type about:profiles<enter> in the address bar.
How many profiles are listed?
How many should be there?
I am using whatever version is being downloaded when I click the "download" button on the Firefox home page.