I can't see your screenshot or you forgot to upload it. Can you give any links that cause the crash so others can try to reproduce the issue.

Did you try the same website in safe mode? If that works try to find if any addon is causing the issue.

I've noticed that it happens when I'm on YouTube. Not sure if it happens on other video sites. It still crashes in safe mode. Here are the last 3 crash report ID's that Firefox generated, however it hasn't submitted them.

f270b34c-b3dd-4294-b5e8-312853aae7f3 e4060ccd-c262-433c-99fd-91f8775d9d28 5e8bc9e0-46ef-4c1b-aa0f-9246b5ad4def

That is a good idea, go to about:crashes and submit the crash reports and post the URLs here so we can diagnose something from it.

Here they are:

bp-e0ebe04d-45f5-484f-aa35-edded0170811 bp-b0708b67-7490-4f90-a1b4-cdc1c0170811 bp-0cde1b16-50b5-475a-810b-79b7f0170811

Let me know if you find anything.

I found a bug that seems to point to a problem similar to yours, I will post your logs to that bug so that the developers can confirm the issue or a new bug will need to be filed.

Ok, any chance it will be fixed soon?

Can you confirm if the issue is reproducible for you. A developer has replied that this issue is not related to the bug report I linked earlier. I will file a new bug report after you tell me a way to reproduce the issue.

As for as the fix is concerned, it depends on the priority and nature of the bug.

Ya, I open a page with flash video, it freezes and crashes if I leave it open too long. It freezes if I switch to another page. And It freezes if I interact with the video. Basically, if I do anything with a page with flash video page, the tab it's on crashes. I don't think you can reproduce it because you don't have the Firefox install that I have. I am worried that some third party software is causing this.

I have filed a bug for this issue here: https://bugzilla.mozilla.org/show_bug.cgi?id=1390031

Thanks, hope it helps.

Hello, can you tell me what pages generated those crashes if possible. Developers want to know it to analyse your crash report.

Hi, if you have Malwarebytes software on your PC, please disable it to test if that is causing the crash. It may need updating.

jagan605 said

Hello, can you tell me what pages generated those crashes if possible. Developers want to know it to analyse your crash report.

It's not any specific page that's causing the crashes to trigger. Both Youtube videos and wiki articles with ads trigger the page to crash. Strangely enough, flash games with ads don't trigger it.

I updated flash, and I'm able to watch videos now. Not sure if that solved the problem, but the problem is gone for now.

The tabs started crashing again.

Can you provide relevant information in the bug report. Please reply to https://bugzilla.mozilla.org/show_bug.cgi?id=1390031#c5 this comment. Without more information it is impossible to solve issue :(

Please give us any crash report number you have not posted yet.

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Update Firefox to the latest version 55.0.2

FredMcD said

Please give us any crash report number you have not posted yet. https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Update Firefox to the latest version 55.0.2

Can you see if these are relevant?

bp-bfe0a2ef-c565-4493-b541-e96160170824 bp-74e12c50-3370-4277-b96a-cd76d0170824 bp-6dd3e42b-b1c0-41fc-9a36-852450170824 bp-b509f90a-1ff1-4b51-b239-ba8700170824 bp-b2449736-d6d1-4cef-8f57-720c10170824 bp-9f77a657-660c-44b5-96bb-becfc0170824 bp-eddce5c9-9639-4e95-ad1b-98d570170824 bp-76c12af8-848a-450a-8db8-1cfad0170824 bp-8052274e-7532-4b1b-a4e5-853e30170824 bp-cfaa7395-80b7-42c0-a201-9f5910170824 bp-769e7ea5-ab06-47c9-af47-4b2a00170824 bp-6a301899-ba56-4ec3-8f60-a6e3b0170824 bp-46448cfc-ebfb-4c4b-bd20-f2bf50170824 bp-c7391a0a-29be-4068-b102-d508c0170824 bp-c712003d-6d2d-4231-bde8-1126e0170824 bp-5ae27178-f392-49c4-9de7-5af0c0170824

jagan605 said

Can you provide relevant information in the bug report. Please reply to https://bugzilla.mozilla.org/show_bug.cgi?id=1390031#c5 this comment. Without more information it is impossible to solve issue :(

I don't think you get it, I don't think this is a bug. I think this is a problem with my Firefox install.

Those are problems with the Shockwave Flash plugin.

Firefox 55.0.1 Crash Report [@ F1398665248_____________________________ ]
PluginFilename : NPSWF32_26_0_0_151.dll

See:

• https://support.mozilla.org/en-US/kb/keep-flash-up-to-date-and-troubleshoot-problems
• http://kb.mozillazine.org/Flash#Troubleshooting