Every time I go to weather.com Firefox crashes when I close Firefox
This started one week ago. When in Firefox every time I go to weather.com Firefox crashes when I close. I get the Mozilla Drash Reporter box. "Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts, etc."
I tried to upload a screenshot, but the wheel just keeps spinning and the upload never completes.
Firefox is the latest version as of this morning and Adobe Flash is the latest version as of this morning. Still crashing on exit after visiting weather.com
I have two other PC's, one with Windows 7 and one with Windows 10, neither have this problem after visiting weather.com
I can use Firefox for hours and as long as I do not go to weather.com Firefox does not crash on exit.
All Replies (7)
Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?
While still in Safe Mode,
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
It does the same thing is safe mode. Here are the three crash reports that I submitted.
bp-37fab3c3-0732-478e-88ca-f9d181170902 9/2/2017 1:43 PM bp-09d1273d-eda8-47cb-b874-1a28e1170902 9/2/2017 6:10 AM bp-6607db3f-8e6f-4a89-8960-3dd870170902 9/2/2017 6:06 AM
Thanks for looking into this Fred
Signature: shutdownhang | NtWaitForKeyedEvent | RtlSleepConditionVariableSRW | SleepConditionVariableSRW | mozilla::detail::ConditionVariableImpl::wait | mozilla::CondVar::Wait | nsEventQueue::GetEvent | nsThread::nsChainedEventQueue::GetEvent | nsThread::GetEven...
eplgFirefox.dll = ESET
This is for Sumo's Related Bugs 1388370 RESOLVED FIXED No pages are rendered / Shutdownhang crashes with aetpkss1.dll PKCS#11 module in Firefox 55
Update ESET. If the problem continues, disable it.
I updated ESET Nod32 to the latest version, still happening. bp-2e1ba53f-10c9-41df-9070-3baae1170902 9/2/2017 4:38 PM
I then disabled ESET Nod32, still happeing.
bp-7b8322b1-3f6d-453f-9993-6ed3f1170902
9/2/2017 4:42 PM
The other two PC's that I use that do not have this issue also have ESET Nod32 installed.
updated ESET bp-2e1ba53f-10c9-41df-9070-3baae1170902 Signature: shutdownhang | NtWaitForKeyedEvent | RtlSleepConditionVariableSRW | SleepConditionVariableSRW | mozilla::detail::ConditionVariableImpl::wait | mozilla::CondVar::Wait | nsEventQueue::GetEvent | nsThread::nsChainedEventQueue::GetEvent | nsThread::GetEven...
nvwgf2umx.dll = Dwm.exe = Microsoft Desktop Window Manager
This is for Sumo's Related Bugs 1388370 RESOLVED FIXED No pages are rendered / Shutdownhang crashes with aetpkss1.dll PKCS#11 module in Firefox 55 +++++++++++++++++++++++++++++++++++++++++++++ disabled ESET bp-7b8322b1-3f6d-453f-9993-6ed3f1170902
The reports are the same
Perform a System File Check to fix corrupted system files
Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true
Wiki - Windows 10 System File Check http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93
This is mentioned in the bug report; aetpkss1.dll = SafeSign, AETSign, AETeSign, StarSign Token, RaakSign
Do you have anything like these?
SafeSign in not installed and aetpkss1.dll is not on my PC, I searched for it on C: and the Windows Explorer search came up empy.