Firefox crashes
When I click on the Firefox icon to open it, I immediately get the Mozilla Crash Reporter. Every time. I tried opening in Safe Mode but cannot. I'm sorry, but I am not understanding your instructions that are below this area. I click on what you tell me, and what you say will happen doesn't happen. The contents of the latest crash report are pasted in a box below, as well as right here. Please let me know what else you might need from me. Crash ID: bp-ade1e803-8ab3-4556-8263-f22201171026
All Replies (3)
Product Firefox Release Channel release Version 56.0 Build ID 20170926190823 OS Windows 7 OS Version 6.1.7601 Service Pack 1
bp-ade1e803-8ab3-4556-8263-f22201171026 Signature: igd10iumd64.dll | RtlAllocateMemoryBlockLookaside | RtlAllocateHeap | ATL::AtlInternalQueryInterface
tmmon64.dll = Trend Micro UMH Monitor Engine
TmUmEvt64.dll = Trend Micro Eyes
atiuxp64.dll = Advanced Micro Devices
aticfx64.dll = Radeon DirectX 11 Driver = Advanced Micro Device
igd10iumd64.dll = Intel HD Graphics Drivers for Windows 8(R) = Intel Corporation
Check your Trend Micro software for updates. +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
Thank you, FredMcD. I will have to get someone to look at this with me, so I will get back to you later. Dorothy