Please run it this way and see what happens : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode If it works fine is safe mode possible Profile Error or Extension issue. This is important if you can : See if you can find updates for your Intel(R) HD Graphics 5500 as they are a yr old : driverDate: 5-25-2016 You can Google Intel(R) HD Graphics 5500 and find the download page https://downloadcenter.intel.com/product/86210/Intel-HD-Graphics-5500, but you may have to know what generation chipset you are using. CPU-Z would tell you this https://www.cpuid.com/ Can also try : https://www.intel.com/content/www/us/en/support/detect.html I do not see any errors in the drivers as I have not seen them. Old & corrupted Drivers cause a wide range of issues. Please keep them updated to prevent issues and you never know when Intel will stop supporting them. Please let us know if this solved your issue or if need further assistance.