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Firefox Quantom was crashing repeatedly, then all the time, and now freezes often in safe mode.

  • 6 উত্তরসমূহ
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  • শেষ জবাব দ্বারা rglaser

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At first individual (random) tabs were crashing fairly frequently, but I could continue for a while after each restart. That became more frequent, and then the whole thing crashed almost immediately on restart. I didn't even have long enough to find out how to restart in safe mode, and had to use another browser for that. Safe mode is fine for a while but then freezes (not responding), usually very soon after I come back to Firefox after a break. Then it takes several attempts to close it, and I restart, and restart again in safe mode.

At first individual (random) tabs were crashing fairly frequently, but I could continue for a while after each restart. That became more frequent, and then the whole thing crashed almost immediately on restart. I didn't even have long enough to find out how to restart in safe mode, and had to use another browser for that. Safe mode is fine for a while but then freezes (not responding), usually very soon after I come back to Firefox after a break. Then it takes several attempts to close it, and I restart, and restart again in safe mode.

All Replies (6)

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Start your Computer in safe mode with network support. Then start Firefox. Try Safe websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia


In the address bar, type about:crashes<enter>.

Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.

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Thank you very much for the instructions which I hope I've followed correctly! When I returned to the PC this morning (7 am UK) Firefox had crashed and did again repeatedly before I could even get to safe mode. I used Edge to find how to restart Windows 10 in safe mode, and made a note of its instructions and yours before restarting. I now have Firefox in safe mode but can't open any Office apps. Once I've submitted this I shall need to restart the pc in normal mode to be able to do anything else.

The reports: bp-b1440d72-b53a-4094-a14a-d30491180227 27.2.18 07:24 bp-80fbae88-e950-4ea1-95c5-894fd1180227 27.2.18 07:20 bp-62668415-c46e-4f02-8f69-f192e0180227 27.2.18 07:20 bp-02f433ad-8787-42eb-a6d6-b50640180227 27.2.18 07:18 bp-b4bbafd0-5b01-4872-8829-00cd31180225 25.2.18 07:02 bp-9bffa462-1175-479a-8157-47cef1180221 21.2.18 07:51 bp-7f1b7878-289e-4ee0-9450-04eae1180220 20.2.18 07:59 bp-415094b9-405d-403c-b4fe-ad2041180218 18.2.18 07:03 bp-ef563a54-06f5-42f0-a7f8-01c281180218 18.2.18 07:02 bp-db9a0ddc-dcb0-4df3-8874-1594b1180217 17.2.18 20:28 bp-f5bfeae2-525e-4f72-9e7f-0a8711180217 17.2.18 20:20


When I pressed Post a reply I had an error message Hmm. We’re having trouble finding that site. I found I wasn't connected, but have been able to use BT hotspot, so fingers crossed...

cor-el দ্বারা পরিমিত

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Most of these crashes is due to out of memory, or due to fragmentation of memory. Two crashes are made by Symantec Security Software.

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Are the memory issues due to keeping too many tabs open? And the fragmentation? Is there anything I can do please? Symantec I understand - it has a habit of over cautious interfering!

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Yes, keeping too many tabs can be connected. But crash is happening, when System Memory Use Percentage goes above 85 (check your crash reports). Having 2 GB of memory in this system is very troublesome.

What you can do for now, is to read Firefox's performance settings and lowering content process limit to 1.

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The content process limit is greyed out - I thought it might be because I was in safe mode so I restarted, but no difference. Also, should I leave hardware acceleration checked? Thanks for all this help!