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Reply-To email address no longer populating

  • 2 উত্তরসমূহ
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  • 1 দেখুন
  • শেষ জবাব দ্বারা dianebk2003

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I asked this some time ago under another topic, but my question has had no views but my own (at least, I notice that it changes after I've dropped in, so I think I'm the only one looking at it), so I'm trying under another topic in the hopes that somebody will see it.

I manage several accounts for my employer. Just recently a couple of them are having issues with the address field no longer automatically populating when I use the "Reply" function. It doesn't happen on every email, but I'm spending enough time having to copy-and-paste addresses from the header back to the address field that it's becoming a hindrance. I don't see a pattern in the types of emails that happens with - all our emails come through our zerolag server, and the individual customer email addresses are all over the place - some come through gmail, some are Yahoo, many are private domains, etc.

I do notice that if I reply to one email from a particular person and the field doesn't populate, then none of them to that person will.

I've started TB in Safe Mode, disabled all Add-ons (I only use three) and seen no difference. None of the Add-ons have recently updated. I'm using version 52.9.1(32-bit) on Windows 10.

I asked this some time ago under another topic, but my question has had no views but my own (at least, I notice that it changes after I've dropped in, so I think I'm the only one looking at it), so I'm trying under another topic in the hopes that somebody will see it. I manage several accounts for my employer. Just recently a couple of them are having issues with the address field no longer automatically populating when I use the "Reply" function. It doesn't happen on every email, but I'm spending enough time having to copy-and-paste addresses from the header back to the address field that it's becoming a hindrance. I don't see a pattern in the types of emails that happens with - all our emails come through our zerolag server, and the individual customer email addresses are all over the place - some come through gmail, some are Yahoo, many are private domains, etc. I do notice that if I reply to one email from a particular person and the field doesn't populate, then none of them to that person will. I've started TB in Safe Mode, disabled all Add-ons (I only use three) and seen no difference. None of the Add-ons have recently updated. I'm using version 52.9.1(32-bit) on Windows 10.

dianebk2003 দ্বারা পরিমিত

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I closed you older topic, but I really do not understand your question. I hve reply, reply all and reply list. I have no reply-to, except as a header entry that is set in account settings.

Normally I would expect you would use reply, which uses the from address to populate the reply unless there is a reply-to set.. With some odd things if the mail is from a mailing list that sets a Reply_to:

So what exactly are you doing? Do the mails come from a mailing list? If so this bug might be relevant https://bugzilla.mozilla.org/show_bug.cgi?id=1392371

But really I think you need to explain what you do to "reply-to:"

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My apologies, I meant "Reply".