Firefox quit unexpectedly & Downloaded Firefox DMG failed to open.
My Firefox repeatedly quit unexpectedly after upgrading to version 62.0.3! Below is the Problem Details and System Configuration report. I've tried to hard download the latest Firefox (again) but the Firefox 62.0.3.dmg won't open. I've attached a screen grab.
Process: firefox [3692] Path: /Applications/Firefox.app/Contents/MacOS/firefox Identifier: org.mozilla.firefox Version: 62.0.3 (6218.10.1) Code Type: X86-64 (Native) Parent Process: ??? [1] Responsible: firefox [3692] User ID: 501
Date/Time: 2018-10-07 04:17:37.281 +0800 OS Version: Mac OS X 10.11.6 (15G22010) Report Version: 11 Anonymous UUID: AE71ADD2-8651-DAF0-2718-59DEA027A96F
Time Awake Since Boot: 200 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV) Exception Codes: KERN_INVALID_ADDRESS at 0xffffffffffffffff Exception Note: EXC_CORPSE_NOTIFY
VM Regions Near 0xffffffffffffffff: --> shared memory 00007fffffef1000-00007fffffef2000 [ 4K] r-x/r-x SM=SHM
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 org.mozilla.firefox 0x00000001022f0505 0x1022ef000 + 5381
1 ??? 0x696c79642e736269 0 + 7596580142650188393
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0xffffffffffffffff rbx: 0x0000000000000004 rcx: 0x0000000000000002 rdx: 0xffffffffffffffff rdi: 0x0000000000000016 rsi: 0x0000000000000000 rbp: 0x00007fff5d90fc30 rsp: 0x00007fff5d90fb70 r8: 0x0000000000000004 r9: 0x0000000000000000 r10: 0x00007fff8de48c02 r11: 0x0000000000000202 r12: 0x00007fff5d910459 r13: 0x0000000102703040 r14: 0x0000000000000000 r15: 0xffffffffffffffff rip: 0x00000001022f0505 rfl: 0x0000000000010286 cr2: 0xffffffffffffffff
Logical CPU: 6 Error Code: 0x00000004 Trap Number: 14
Binary Images:
0x1022ef000 - 0x1022f0ff7 +org.mozilla.firefox (62.0.3 - 6218.10.1) <2405040F-2C56-3DB7-BC9A-82697766FAE4> /Applications/Firefox.app/Contents/MacOS/firefox 0x1022fc000 - 0x10231eff7 +libmozglue.dylib (0) <F722CB00-C672-3CBF-B413-A589793B46C2> /Applications/Firefox.app/Contents/MacOS/libmozglue.dylib 0x102800000 - 0x102a61fff +libnss3.dylib (0) <90998F01-A209-3220-9D18-61D676F808A5> /Applications/Firefox.app/Contents/MacOS/libnss3.dylib 0x102a9b000 - 0x102aa7fff +liblgpllibs.dylib (0) <852ECF00-76C1-349D-B0F0-1574D751FCBA> /Applications/Firefox.app/Contents/MacOS/liblgpllibs.dylib 0x7fff60af4000 - 0x7fff60b2ba47 dyld (360.22) <6B9CD3BA-2D60-3629-A0CB-AB810F55E8DD> /usr/lib/dyld 0x7fff80c6b000 - 0x7fff80c79ff7 libbz2.1.0.dylib (38) <790B4CA3-9A41-39B2-ACDB-3DF973695B0F> /usr/lib/libbz2.1.0.dylib 0x7fff80e24000 - 0x7fff80e30fff com.apple.speech.synthesis.framework (5.4.12 - 5.4.12) <71DA00B8-5EA2-326B-8814-59DB25512F65> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis 0x7fff80e31000 - 0x7fff80e7dfff com.apple.print.framework.PrintCore (11.2 - 472.2) <5AE8AA6B-CE09-397D-B0D4-0F9CCBF1F77D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore 0x7fff80f93000 - 0x7fff80fdfffb com.apple.HIServices (1.22 - 550) <6B76B41C-CF5A-34C4-89F4-EFD7CA3D1C9D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices 0x7fff80fe0000 - 0x7fff81334fff com.apple.Foundation (6.9 - 1259.32) <472CF0E0-E6AE-3330-86A5-849F120749E2> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation 0x7fff815e4000 - 0x7fff815e7ff7 libCoreFSCache.dylib (119.5) <2389D7DA-B8EF-3EB4-AAAF-FBEDE01CDECA> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreFSCache.dylib 0x7fff815e8000 - 0x7fff81629ff7 libGLU.dylib (12.1) <CD7A5916-3E3C-3EF3-A275-B281016B99CB> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib 0x7fff81662000 - 0x7fff818e9fff com.apple.CFNetwork (760.9 - 760.9) <54B34D8B-BDE6-37EA-B178-1906827ECC59> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork 0x7fff818ea000 - 0x7fff81b0bff7 com.apple.CoreImage (11.4.0 - 366.4.20) <7721BA55-A10E-3425-8392-C5D7C510EAAB> /System/Library/Frameworks/CoreImage.framework/Versions/A/CoreImage 0x7fff81b0c000 - 0x7fff81b10fff libpam.2.dylib (20) <CFCD19BD-87BC-3F2B-BB1C-4C23E8E55F1A> /usr/lib/libpam.2.dylib 0x7fff81b11000 - 0x7fff81b49ff7 com.apple.RemoteViewServices (2.0 - 101) <B2881449-8CFE-3D1C-B4BF-155640392533> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/RemoteViewServices 0x7fff81bb1000 - 0x7fff81c02fff com.apple.audio.CoreAudio (4.3.0 - 4.3.0) <EA7D4F3B-062B-3C81-A98C-C89264D00D48> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio 0x7fff81c0b000 - 0x7fff81c93fff com.apple.CoreSymbolication (3.1 - 58048.1) <F265777B-068C-3A24-AAE5-D0030A47F74F> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSymbolication 0x7fff81c94000 - 0x7fff81caaff7 libLinearAlgebra.dylib (1162.2) <FFE54EDF-F06F-3C0A-864A-4CA7BBFD4B2D> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLinearAlgebra.dylib 0x7fff822a3000 - 0x7fff82549ff7 com.apple.CoreData (120 - 641.3) <A29A5491-6169-372B-828F-84EE0CFD4BC4> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData 0x7fff8254a000 - 0x7fff8254dffb libdyld.dylib (360.22) <E0CE4C3B-38DF-37FB-A74E-866938E1AF92> /usr/lib/system/libdyld.dylib 0x7fff8255f000 - 0x7fff8258eff7 com.apple.DictionaryServices (1.2 - 250.3) <30250542-CBAA-39C1-91AA-B57A5DE17594> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryServices.framework/Versions/A/DictionaryServices 0x7fff828c7000 - 0x7fff828cdfff com.apple.IOAccelerator (205.14 - 205.14) <AFCB63A4-BEF6-362B-98C2-912FB1FC5F82> /System/Library/PrivateFrameworks/IOAccelerator.framework/Versions/A/IOAccelerator 0x7fff828ce000 - 0x7fff82914ff7 libauto.dylib (186) <999E610F-41FC-32A3-ADCA-5EC049B65DFB> /usr/lib/libauto.dylib 0x7fff838bd000 - 0x7fff83ba2ffb com.apple.CoreServices.CarbonCore (1136.2 - 1136.2) <2DBAFC9A-6CD6-351D-B1F4-87D81AA6D640> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore 0x7fff83db7000 - 0x7fff84275fcf com.apple.vImage (8.0 - 8.0) <85FB412E-EB30-3433-A79B-B3970FC83580> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage 0x7fff84ef9000 - 0x7fff84f0aff7 libsystem_trace.dylib (201.10.3) <0ED15BED-B1F8-3845-9EC1-CC0B54B6BF1B> /usr/lib/system/libsystem_trace.dylib 0x7fff84f89000 - 0x7fff84ff4ff7 com.apple.framework.CoreWLAN (11.0 - 1101.20) <F91E178D-874A-3080-8C6D-556E07A4C527> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN 0x7fff84ffa000 - 0x7fff85014fff com.apple.Kerberos (3.0 - 1) <1B4744BF-E5AE-38E2-AA56-E22D3270F2E8> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos 0x7fff85015000 - 0x7fff8501aff7 libmacho.dylib (875.1) <318264FA-58F1-39D8-8285-1F6254EE410E> /usr/lib/system/libmacho.dylib 0x7fff85021000 - 0x7fff85052fff com.apple.GSS (4.0 - 2.0) <23A5ACE3-683C-3E32-9A9B-05FC934AFAFB> /System/Library/Frameworks/GSS.framework/Versions/A/GSS 0x7fff85053000 - 0x7fff85c7cff7 com.apple.AppKit (6.9 - 1404.47) <F3411F6E-DD87-34D0-8C68-C69B2205E41D> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit 0x7fff85cda000 - 0x7fff85cdefff libGIF.dylib (1464) <8C3B7C49-AC1D-3CE6-9958-6F9A76157763> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib 0x7fff85d72000 - 0x7fff85e2bff7 libvMisc.dylib (563.5) <8133051D-E4FD-3D02-A11F-2C765F1E05FA> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib 0x7fff85ef9000 - 0x7fff85f2dff7 com.apple.CoreVideo (1.8 - 191.3) <1AA24A1B-CB84-3F6B-B6DE-11494542649C> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo 0x7fff862bb000 - 0x7fff86348dd7 com.apple.AppleJPEG (1.0 - 1) <BF7EDBDB-A52D-37F7-BDE4-EAD49310D7A9> /System/Library/PrivateFrameworks/AppleJPEG.framework/Versions/A/AppleJPEG 0x7fff8634e000 - 0x7fff86378ff7 libc++abi.dylib (307.4) <D24E06BF-6522-3C4A-BD0C-11C42BA4D8E8> /usr/lib/libc++abi.dylib 0x7fff8678c000 - 0x7fff86792ff7 com.apple.speech.recognition.framework (5.1.1 - 5.1.1) <9E5A980A-F455-32D5-BBEE-3BD6018CC45E> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition 0x7fff867e4000 - 0x7fff86888fff com.apple.Bluetooth (4.4.6 - 4.4.6f4) <ABA0F0EB-9BCF-394C-A990-0DF22B1EB798> /System/Library/Frameworks/IOBluetooth.framework/Versions/A/IOBluetooth 0x7fff86b07000 - 0x7fff86b49ff7 com.apple.Metal (56.6 - 56.6) <30518711-8D00-3759-AA19-800D3C88E693> /System/Library/Frameworks/Metal.framework/Versions/A/Metal 0x7fff86b4a000 - 0x7fff86b9dff7 libc++.1.dylib (120.1) <8FC3D139-8055-3498-9AC5-6467CB7F4D14> /usr/lib/libc++.1.dylib 0x7fff873b4000 - 0x7fff873ddfff libsystem_info.dylib (477.50.4) <FAA9226D-64DE-3769-A6D8-6CABA4B7FF4D> /usr/lib/system/libsystem_info.dylib 0x7fff87420000 - 0x7fff875e9ff7 com.apple.ImageIO.framework (3.3.0 - 1462) <E527D2A4-C395-335E-ABE5-1329B612D659> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO 0
All Replies (1)
Let’s do a full clean re-install;
Download Firefox For All languages And Systems {web link}
Save the file. Then Close Firefox.
Using your file browser, open the Programs Folder on your computer.
Windows: C:\Program Files C:\Program Files (x86)
Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac
Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux
If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.
Do Not remove any profile folders.
After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.
http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia