Avatar for Username

সহায়তা খুঁজুন

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

আরও জানুন

এই থ্রেডটি সংরক্ষিত ছিল। যদি আপনি সাহায্য চান তাহলে অনুগ্রহ করে একটি নতুন প্রশ্ন জিজ্ঞাসা করুন

where did my passwords go

  • 2 উত্তরসমূহ
  • 2 এই সমস্যাটি আছে
  • 5 দেখুন
  • শেষ জবাব দ্বারা John Schnell

John Schnell
John Schnell
more options

I am using Firefox 67.0.5. Where did all my passwords go? They all disappeared (including the one to post this). I look at my passwords under the tools, options, privacy and security, and saved passwords, and it is empty after it was full. This seems like something Microsoft would do...My brother got a Winders 10 update that said it would make his computer more secure and it corrupted his internet connection. This makes your browser more secure by making it impossible to do anything with passwords. Is there a way to get them ALL back or do I have to change them all again just because you "updated" firefox?

I am using Firefox 67.0.5. Where did all my passwords go? They all disappeared (including the one to post this). I look at my passwords under the tools, options, privacy and security, and saved passwords, and it is empty after it was full. This seems like something Microsoft would do...My brother got a Winders 10 update that said it would make his computer more secure and it corrupted his internet connection. This makes your browser more secure by making it impossible to do anything with passwords. Is there a way to get them ALL back or do I have to change them all again just because you "updated" firefox?

সমাধান চয়ন করুন

I remembered that I used Mozbackup and I got most of my passwords from there. I did what you said and I had to update one password. You were correct. The problem is that I have AVG free and I can't find a place to ask them why they are corrupting my passwords.

প্রেক্ষাপটে এই উত্তরটি পড়ুন। 👍 0

All Replies (2)

philipp
philipp
  • Moderator
more options

hi, firefox 67.0.2 didn't contain any code changes relating to how passwords are stored - however we've heard from a couple of users that their avg/avast security software would be corrupting the firefox password store after each reboot of the system unfortunately.

you could check if this is the case for you as well:

  • enter about:support into the address bar and click the button to open your profile folder.
  • then close all open firefox windows
  • in your profile folder, look for a file named 'logins.json.corrupted' - in case it's existing please rename it to 'logins.json'
  • your list of passwords might returning after you start firefox again

if this is applicable to your situation, then please reach out to avg/avast's support as well in order to inquire why their software is interfering with the firefox password store and if they have fix for this. otherwise please uninstall their software for the moment...

John Schnell
John Schnell প্রশ্নের মালিক
more options

চয়ন করা সমাধান

I remembered that I used Mozbackup and I got most of my passwords from there. I did what you said and I had to update one password. You were correct. The problem is that I have AVG free and I can't find a place to ask them why they are corrupting my passwords.