Loaded Thunderbird this morning and it appears to have lost all my email accounts and messages
All email accounts and email messages seem to have disappeared
I'm just getting a prompt to add email accounts as though this is a fresh install. Calendar still seems to have some data.
If I try thunderbird.exe -P I get exactly the same issue, there is only the default profile to choose from
I do appear to have some prefs.js files and a prefs.js.bak file dated today with a size of 54k. A file search for prefs.js is shown in attached file
Currently running version 68.4.2, don't think an update has been done today
an anyone suggest a solution please?
Thank you
All Replies (6)
Try using about profiles to locate your old profile. I think it has just dropped the link to your old profile.
https://thunderbirdtweaks.blogspot.com/2019/09/i-lost-my-profilemail-on-update-to.html
Try deleting the global search file:
The screen shot shows only one prefs.js for thunderbird, thus, there should be only one profile.
Matt said
Try using about profiles to locate your old profile. I think it has just dropped the link to your old profile. https://thunderbirdtweaks.blogspot.com/2019/09/i-lost-my-profilemail-on-update-to.html
It appears that there was only a single default profile. Something seems to have caused Thunderbird to think there are no accounts and no data in this profile.
I suspect the data is all there, but how do I get Thunderbird to pick it up?
how did you go with sfhowes idea? That is probably the second most common issue at the moment.
Some instructions here if they were lacking. https://support.mozilla.org/en-US/kb/rebuilding-global-database
Matt said
how did you go with sfhowes idea? That is probably the second most common issue at the moment. Some instructions here if they were lacking. https://support.mozilla.org/en-US/kb/rebuilding-global-database
Tried it, I just get the "set up an existing account" wizard every time I open Thunderbird even after deleting file global-messages-db.sqlite. TB seems to think there are no mail accounts associated with the profile.
I'm worried that if I add an email account, TB will then delete one of my existing mailboxes