Help with Error Message
I cannot login to Yahoo mail on Firefox. I get this message:
An error occurred while processing your request.
Reference #97.b77a4217.1617032828.126c598b
This might be a problem with Yahoo, but I am able to login on other browsers.
Any ideas?
All Replies (1)
Many site issues can be caused by corrupt cookies or cache.
Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.
- How to clear the Firefox cache {web link}
If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?
While you are in safe mode;
Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.
How to disable Hardware Acceleration {web link}