Tools > Settings makes FF freeze and crash
Hello there :D
Whenever I try to access the settings page in FF (to seach for a lost password for example), it freezes and crashes ... No other solution than to force restart ! Quite annoying ...
Any advices ?
Thanx :)
All Replies (5)
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.
Please, Do not post a screenshot ! !
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter
Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;
Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted Win 10: Press <Windows> + R on the keyboard. A Run dialog will open. In the Run dialog, type %APPDATA%\Mozilla\Firefox\Crash Reports\submitted <Enter>
Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted
Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted
Copy the most Recent 5-7 File Names in the folder. Press the Reply button. Now go to the reply box and paste them in.
bp-163a47ae-5ab8-4240-8705-5584d0210903 03/09/2021, 13:56 bp-0947b8c9-57c4-4bee-9c7b-1bd640210903 03/09/2021, 13:56 bp-b01be9fb-0479-4f3a-913e-5f0bc0210903 03/09/2021, 13:56 bp-078ca2f0-9960-4603-a7a4-0b5510210903 03/09/2021, 13:56 bp-103e6991-7d7a-4514-bb0d-3e2f00210903 03/09/2021, 13:56 bp-c24c4fce-626e-4a67-8743-25ae30210903 03/09/2021, 13:56 bp-0b801adf-536c-4194-bc54-48d8b0210903 03/09/2021, 13:56 bp-812c8e01-283c-43e2-a455-b1ad90210903 03/09/2021, 13:56 bp-09bf46d3-eb50-4bfa-97a7-4d8f00210903 03/09/2021, 13:56 bp-65478704-2d30-4d0d-8b54-25a560210903 03/09/2021, 13:56
Thx for the quick reply :) Ok for you ?
Some of the reports are too old to be useful.
bp-0947b8c9-57c4-4bee-9c7b-1bd640210903
bp-65478704-2d30-4d0d-8b54-25a560210903
Signature: OOM | small
MOZ_CRASH Reason (Sanitized) : MOZ_CRASH()
Crash Reason EXCEPTION_BREAKPOINT
System Memory Use Percentage 92 System Memory Use Percentage 67
Basically, an OOM (Out Of Memory) means the system is having issues with the RAM.
https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster
https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix
https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram
https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding
https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up
https://support.mozilla.org/en-US/kb/quick-fixes-if-your-firefox-slows-down
https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-or-cpu-resources
MemTest LAST UPDATED : 12/04/2020
Could you please run a tool from http://memtest.org/
in order to check the integrity of your RAM?
You will need a thumb or disk drive to install it on.
Do you let Windows handle the page file or did you set a fixed size ?
Control Panel -> System -> Advanced -> Performance -> Settings
If you use a fixed size for the page file then try the former and let Windows handle the page file. How to determine the appropriate page file size for 64-bit versions of Windows {web link}
Boot the computer in Windows Safe Mode with network support to see if that has effect.