Folders and account poofed - Norton problem?
Today suddenly of my two email accounts, only one was opening when Firefox opened. All my folders were not visible, and the only thing I could see was the inbox for one email account. In the course of my "fixes" it's now even worse. I can only see one old archive folder (I think that's what it is). I tried reading in the forums and questions but nothing helps. I use Norton which some seem to say is a problem with updates, though it never used to be. I know where my stored emails and folders are for both accounts but Thunderbird does not seem to recognize them.
All Replies (5)
- Start Windows in safe mode with networking enabled - https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode
- Still In Windows safe mode, start Thunderbird in Troubleshoot Mode - https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird
Does problem change?
No looked the same. I'm thinking of a system restore back 2 days since this happened yesterday. Seem reasonable? Thanks.
Perhaps look at Help > Troubleshooting Information to see how many accounts are listed there.
And check what profile directories you have from there by clicking about:profiles. You should see default and default-release. The last one has your data.
If you have only imap accounts and no local folders, perhaps just recreate the accounts in Thunderbird?
Hi, so far nothing has worked though I haven't had a lot of time to work on this. I've tried many things but now that I look at where my most recent mail is supposed to be, I am wondering if the folder got screwed up somehow. Shouldn't my "inbox" be a folder and not a file? I had a bunch of folders that all seem to look like files now except those few at the top of the list. Does this make sense? Image attached. I hate to lose my email history. There's a lot of info in there.... thanks for any insights.
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