Keep getting urgent message to download update and when clicked on it never finisihes downloading but continues until I lose it and exit Firefox.
Update box appears off and on urging me to update Firefox. If I click update it shows the candy stripe pattern in progress bar inside box but never completes the download. The first time this happened, I was busy working on computer and didn't notice until maybe an hour later. I attempted to stop/cancel and it would not stop. I exited Firefox. The next time I opened Firefox the update box did not appear. It has now appeared off and on for maybe two weeks. Today I clicked more info and it took me to the M. Firefox site. As there is an update I thought ok, legit, see what happens. I clicked the box and it did the same thing. I escaped Firefox to make it stop.
I went to the M Firefox site and clicked on the download for 4.1, it took a matter of seconds as is normal.
What is with the update box and not being able to stop/cancel and not loading and the urgent message? Who sent it and what is going on do you think?
All Replies (3)
If you have problems with updating then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the DMG file to the desktop
- Firefox 4.0.x: http://www.mozilla.com/en-US/firefox/all.html
- Trash the current Firefox application to do a clean (re-)install
- Install the new version that you have downloaded
Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.
Thanks so much for the reply. However, the issue is not "how to update" or "how to update most easily". The issue is an update box kept appearing with the message "it is strongly recommended that you apply this update for Firefox as soon as possible." Upon clicking "Update Firefox" there was a problem.
I already went to the site and updated as I note above. But I see this as a glitch: someone has programmed an update box that doesn't work. Is the someone at Mozilla Firefox, and there is a bug, or is it someone not at Mozilla Firefox. If there is a security and stability update available, and the download doesn't work, you get suspicious. When you try to stop the supposed download and it won't stop, you get freaked.
Anyway, thanks for the reply, but it assumes the wrong question. The real question is if this is a legitimate update and the update box is legitimate then why does it not work properly? If it isn't legitimate, why is it appearing?
If updating via Help > Check for Updates or Firefox > About Mozilla Firefox isn't working then you may not have the proper permissions for all needed actions or there may be a problem with file permissions. Instead of spending a lot of time to find out what the problem is, it is much easier to download the latest version and install that version instead. If you download from the official Mozilla site then nothing should go wrong.