When I upgrade to Firefox 22, Password Genie shows up but will not work.
When I start Firefox, an error message pops up, when I close the error message, Firefox starts and Password Genie show up as a toolbar item, but will not function.
When I start Firefox, an error message pops up, when I close the error message, Firefox starts and Password Genie show up as a toolbar item, but will not function.
All Replies (3)
Password Genie may not be compatible with your version of Firefox. Updating may help you with your problem.
NOTE: You are not running the most recent version of Firefox. Consider updating to solve some security issues.
I didn't see anything on the publisher's site indicating a problem. Some general suggestions:
- Assuming PasswordGenie installs an extension in Firefox, can you check that it is enabled here:
orange Firefox button (or Tools menu) > Add-ons > Extensions category
- Can you check that you have the latest version of the software? The program may have a built-in updater or you might need to check the site. (I couldn't find a version number, unfortunately.)
- If necessary, you can submit a support request to Security Coverage from this page: http://www.securitycoverage.com/support/alwayson.php
By the way, what is the error message? It might indicate a conflict with a different add-on. If it's too twisted to write down, you could post a screen shot with a reply. This article has tips on that: How do I create a screenshot of my problem?