We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

Tried toadd new subaccount, instead I lost all my existing subaccounts and saved emails. Help!

  • 3 odgovori
  • 1 ima ovaj problem
  • 28 views
  • Posljednji odgovor poslao christ1

Sumachat
Sumachat
more options

I tried to add an additional sub-account under local folders; instead all my existing local folders disappeared with all my saved emails including valuable information.

I cannot find any information on where to find these missing sub folders.

As far as I can understand it, doing a system restore will NOT restore them. They are not in the delete box.

Any thoughts on where they have disappeared to?

Thanks for your help.

I tried to add an additional sub-account under local folders; instead all my existing local folders disappeared with all my saved emails including valuable information. I cannot find any information on where to find these missing sub folders. As far as I can understand it, doing a system restore will NOT restore them. They are not in the delete box. Any thoughts on where they have disappeared to? Thanks for your help.

All Replies (3)

christ1
christ1
  • Top 25 Contributor
more options

What exactly did you do? What is a 'sub-account'?

Are you talking about subfolders?

Sumachat
Sumachat Vlasnik pitanja
more options

Yes, I meant subfolders.

I have since realized that the missing files ARE still on my computer but now I can't find the trail to get to them.

christ1
christ1
  • Top 25 Contributor
more options

It would certainly help if you could explain what exactly you did.

https://support.mozilla.org/en-US/kb/ask-tb#w_how-to-ask-your-question

Izmjenjeno od strane christ1