Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

On Firefox, I select one of my usual sites on the URL dropdown menu but the page does not load. Please help!

  • 1 odgovor
  • 1 ima ovaj problem
  • 3 views
  • Posljednji odgovor poslao cor-el

pjk4500
pjk4500
more options

I click on the Firefox icon on the bottom of my toolbar screen. I go to the URL dropdown menu for my usual sites; I select one but the page will not load and the URL field is blank. It is a hassle to press the up and down arrows to select the site. Please help!

I click on the Firefox icon on the bottom of my toolbar screen. I go to the URL dropdown menu for my usual sites; I select one but the page will not load and the URL field is blank. It is a hassle to press the up and down arrows to select the site. Please help!

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window