Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 6 odgovori
  • 1 ima ovaj problem
  • 6 views
  • Posljednji odgovor poslao dlkramnic

more options

Crashes also in safe mode. Internet Explorer is also crashing. Firefox version is 3.6.11. I tried to update it by going to public library and downloading a newer version on a flashdrive, then trying to install that, but it won't install (locks up, won't complete). OS is XP Pro w/ serve pack3. Windows updates are enabled. Search can't locate "%APPDATA%\Mozilla\Firefox\Crash Reports\submitted" Basically right now I have no working browser on that PC, so I'm using another.

Crashes also in safe mode. Internet Explorer is also crashing. Firefox version is 3.6.11. I tried to update it by going to public library and downloading a newer version on a flashdrive, then trying to install that, but it won't install (locks up, won't complete). OS is XP Pro w/ serve pack3. Windows updates are enabled. Search can't locate "%APPDATA%\Mozilla\Firefox\Crash Reports\submitted" Basically right now I have no working browser on that PC, so I'm using another.

Izabrano rješenje

Please install the latest Firefox 34 version from here. https://www.mozilla.com/en-US/firefox/all.html

Pročitajte ovaj odgovor sa objašnjenjem 👍 1

All Replies (6)

more options

Addendum to my ?-I found the crash report files, but it's Greek to me.

more options

Odabrano rješenje

Please install the latest Firefox 34 version from here. https://www.mozilla.com/en-US/firefox/all.html

more options

the-edmeister said

Please install the latest Firefox 34 version from here. https://www.mozilla.com/en-US/firefox/all.html
more options

This worked. I must have downloaded just an update. I have a working browser, just nee to figure out why my WiFi adapter won't connect to the router.

more options

Could you post the crash ID of that crash report?

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

See:

more options

Redownloading the correct version if Firefox did the trick. Thank you, gentlemen.