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Clicking "Manage Accunt" from within Office 365 launches FF, opens two tabs - one to 66b.com

  • 4 odgovori
  • 1 ima ovaj problem
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  • Posljednji odgovor poslao pdx71

pdx71
pdx71
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Hi,

From within an Office 365 application (Word, Excel, etc) when clicking on "Manage Account", it launches my default browser (in this case FF 35.0.1) with two tabs. First tab is to Microsoft's login page but second one is to: www.66b.com

I've run a full scan using Norton IS, Malwarebytes, Avira, Windows Defender, all of which came up empty. I'm on Win7 Pro 64bit.

Tried uninstalling/reinstalling Office, installing previous version of FF, no change. Uninstalled FF and set Internet Explorer as default, then clicking "Manage Account" launches IE and only opens the correct login tab.

Microsoft: suspecting virus of sorts but no help Norton: suggested I run Power Eraser (which I had already done) and contact Microsoft, no help

I can't seem to find any info on the mysterious domain I'm directed to.

Any ideas?

Hi, From within an Office 365 application (Word, Excel, etc) when clicking on "Manage Account", it launches my default browser (in this case FF 35.0.1) with two tabs. First tab is to Microsoft's login page but second one is to: www.66b.com I've run a full scan using Norton IS, Malwarebytes, Avira, Windows Defender, all of which came up empty. I'm on Win7 Pro 64bit. Tried uninstalling/reinstalling Office, installing previous version of FF, no change. Uninstalled FF and set Internet Explorer as default, then clicking "Manage Account" launches IE and only opens the correct login tab. Microsoft: suspecting virus of sorts but no help Norton: suggested I run Power Eraser (which I had already done) and contact Microsoft, no help I can't seem to find any info on the mysterious domain I'm directed to. Any ideas?

All Replies (4)

the-edmeister
the-edmeister
  • Moderator
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Does that work correctly if you set Internet Explorer as your default browser? Just to see if it works correctly or it does the same trying to go to that bogus domain.

If so, the internal link in Office 365 may have a "pipe" | after the URL and before that 66b.com causing Firefox to see that as two tabs to be opened, the correct one and 66b.com

pdx71
pdx71 Vlasnik pitanja
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If I uninstall FF, clicking the "Manage Account" will launch IE and open only one tab - to the Microsoft login page.

the-edmeister said

If so, the internal link in Office 365 may have a "pipe" | after the URL and before that 66b.com causing Firefox to see that as two tabs to be opened, the correct one and 66b.com

That's the first thing I've heard that would make sense. So, basically, the way they programmed the link works correctly with IE but is misinterpreted by FF. If that's what is going on, that is.

Any suggestions on what to do... or would you put it down to a bug and I can ignore this thing? Thanks. This is incredibly frustrating.

pdx71
pdx71 Vlasnik pitanja
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That was quite a typo in my thread title btw. Apologies.

pdx71
pdx71 Vlasnik pitanja
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Edmeister,

I copied the links from both browsers' address bars for the first tab which directed to the login page.

In the IE link there's actually a "66B" in there amongst the chaos. In the FF link, no "66B".

So I'm assuming you were correct... that "66B" together with a bunch of other gibberish somehow ended up as a second tab? Any other way I could verify this?