Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

can't receive emails

  • 1 odgovor
  • 2 ima ovaj problem
  • 1 view
  • Posljednji odgovor poslao FredMcD

wobler
wobler
more options

Hello I haven't received an email since the 5th April through Firefox. My preferred browser. But I can through Internet Explorer. Who I don't like. My emails are through Talk Talk. I've tried quite a bit of trouble shooting advice and complained to TalkTalk several times, who told me if I can receive them through IE it's not their fault. Can anyone help. Thanks Edward272

Hello I haven't received an email since the 5th April through Firefox. My preferred browser. But I can through Internet Explorer. Who I don't like. My emails are through Talk Talk. I've tried quite a bit of trouble shooting advice and complained to TalkTalk several times, who told me if I can receive them through IE it's not their fault. Can anyone help. Thanks Edward272

All Replies (1)

FredMcD
FredMcD
more options

Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 17.0 r0 Shockwave Flash 11.8 r800

Having more than one version of a program may cause issues.

Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac Then reinstall the latest version.

Flash Player Version 17.0.0.169
https://www.adobe.com/products/flashplayer/distribution3.html

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.