Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

add security exception

  • 5 odgovori
  • 2 ima ovaj problem
  • 3 views
  • Posljednji odgovor poslao christ1

more options

I have been using Thunderbird quite happily for several months for the e.mail on my wife's business. Then today we received a pop up entitled 'Add security exception'. 'You are about to override how Thunderbird identifies this site.' 'legitimate banks, stores and other public sites will not ask you to do this.'

I have checked my pop 3 settings and they all look ok.

It seems very odd that it would suddenly do this which makes me concerned that this is a case of someone trying to hack / impersonate the server that hosts our e.mail - how do I rectify it?

The email is being run on a home pc using windows 10. E.mails are still being received on an ipad and iphone (not using thunderbird).

I have been using Thunderbird quite happily for several months for the e.mail on my wife's business. Then today we received a pop up entitled 'Add security exception'. 'You are about to override how Thunderbird identifies this site.' 'legitimate banks, stores and other public sites will not ask you to do this.' I have checked my pop 3 settings and they all look ok. It seems very odd that it would suddenly do this which makes me concerned that this is a case of someone trying to hack / impersonate the server that hosts our e.mail - how do I rectify it? The email is being run on a home pc using windows 10. E.mails are still being received on an ipad and iphone (not using thunderbird).

All Replies (5)

more options

What is the exact error message shown in the exception prompt? You may want to post a screenshot. http://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem

more options

Hi christ1, screen shot attached

more options

Can you press 'Get Certificate', and then 'View'. Please post a screenshot of the 'Certificate Viewer' window.

more options

Hi, shot attached - not much info though. the 'view' button is greyed out so can't be pressed.

more options

You need to press 'Get Certificate' first.