Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

Browser won't open! Help!! Urgent!!!

  • 2 odgovori
  • 1 ima ovaj problem
  • 8 views
  • Posljednji odgovor poslao DavidYoxall

DavidYoxall
DavidYoxall
more options

Hi folks,

This one is a bit of a worry! Started this morning when I telephoned Virgin Media about using a 5Gb connection ..... (At this point Firefox was working fine ....) as part of the "process"before you get to talk to a human being, they perform "tests" on your connection.

They couldn't actually help with my query, and when I came of the phone to them I restarted Firefox.

All I got was a blank screen saying "connecting" .... leave it for ten minutes - still the same. Screenshot attached.

I've been back on the phone to Virgin three times .... all they say is "its a browser problem" - the internet connection is fine!

All I know is that I cannot use my chosen browser!

Anyone got any ideas?? Thanks!

Hi folks, This one is a bit of a worry! Started this morning when I telephoned Virgin Media about using a 5Gb connection ..... (At this point Firefox was working fine ....) as part of the "process"before you get to talk to a human being, they perform "tests" on your connection. They couldn't actually help with my query, and when I came of the phone to them I restarted Firefox. All I got was a blank screen saying "connecting" .... leave it for ten minutes - still the same. Screenshot attached. I've been back on the phone to Virgin three times .... all they say is "its a browser problem" - the internet connection is fine! All I know is that I cannot use my chosen browser! Anyone got any ideas?? Thanks!
Priloženi snimci ekrana

Izabrano rješenje

Solved! It was a conflict with the remnants of AVG which had been uninstalled!

Pročitajte ovaj odgovor sa objašnjenjem 👍 1

All Replies (2)

user633449
user633449
more options

Firefox and other browsers can't load websites may be able to help.

DavidYoxall
DavidYoxall Vlasnik pitanja
more options

Odabrano rješenje

Solved! It was a conflict with the remnants of AVG which had been uninstalled!