We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Are you and they using the same user account on the computer?

re the last five as of today

bp-f192e2ac-1941-4e38-8547-5c8bc2170107 1/7/2017 4:32 PM bp-d75166f6-576b-4782-b568-702ed2170106 1/6/2017 4:38 AM bp-40797165-b673-48a6-88f1-237ff2170106 1/6/2017 4:26 AM bp-c54eb097-8612-4336-a9f2-955d02170106 1/6/2017 4:10 AM bp-ba0f4fdd-ed98-4fd5-9c57-e25672170105

Hmmm. Each crash is about the same time. What were you and the computer doing then?

Product Firefox Release Channel release Version 50.1.0 Build ID 20161208153507 OS Windows 7 OS Version 6.1.7601 Service Pack 1

bp-f192e2ac-1941-4e38-8547-5c8bc2170107 bp-d75166f6-576b-4782-b568-702ed2170106 Signature: XPCWrappedNativeScope::MarkAllWrappedNativesAndProtos

atidxx32.dll = Advanced Micro Devices = Check this link;
http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64 +++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-40797165-b673-48a6-88f1-237ff2170106 Signature: js::GCMarker::eagerlyMarkChildren

atidxx32.dll = Advanced Micro Devices = Check this link;
http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

This is for Sumo's Related Bugs 668583 NEW --- crash @ js::gc::ScanRope ++++++++++++++++++++++++++++++++++++++++ bp-c54eb097-8612-4336-a9f2-955d02170106 Signature: XPCWrappedNative::Destroy

atidxx32.dll = Advanced Micro Devices = Check this link;
http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64 +++++++++++++++++++++++++++++++++++++++ bp-ba0f4fdd-ed98-4fd5-9c57-e25672170105 Signature: XPCWrappedNativeScope::MarkAllWrappedNativesAndProtos

atidxx32.dll = Advanced Micro Devices = Check this link;
http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64