Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Following a thunderbird crash, my profile is not being read

  • 23 odgovori
  • 1 ima ovaj problem
  • 1 view
  • Posljednji odgovor poslao Wayne Mery

more options

Yesterday a network drive that contained my profile went offline (no drive issues, a network one.) Thunderbird crashed. Upon restarting thunderbird, I got a new email session dialogue, and none of my old info was present.

I checked the server, the files are all still there, along with a 15+ GB mail folder.

I've tried the various approaches that people have posted involving creating a new profile, and migrating my imap and mail folders, etc. I've tried the profileswitcher add on, etc. None of those have seemed to work. No matter what I try, I keep getting that request to start at 0.

I've copied all the mail and profile and such to my desktop machine to avoid this particular problem in future, but pointing the profile at either directory (network drive or desktop copy) is not seeming to work.

Seems likely that one or more of the files was mucked up when the drive went offline. Ultimately, though, I just want to get in and get access to all my old emails (and use thunderbird to access the incoming ones.) I'm open as to what to try next? Thanks in advance for any helpful advice!

Yesterday a network drive that contained my profile went offline (no drive issues, a network one.) Thunderbird crashed. Upon restarting thunderbird, I got a new email session dialogue, and none of my old info was present. I checked the server, the files are all still there, along with a 15+ GB mail folder. I've tried the various approaches that people have posted involving creating a new profile, and migrating my imap and mail folders, etc. I've tried the profileswitcher add on, etc. None of those have seemed to work. No matter what I try, I keep getting that request to start at 0. I've copied all the mail and profile and such to my desktop machine to avoid this particular problem in future, but pointing the profile at either directory (network drive or desktop copy) is not seeming to work. Seems likely that one or more of the files was mucked up when the drive went offline. Ultimately, though, I just want to get in and get access to all my old emails (and use thunderbird to access the incoming ones.) I'm open as to what to try next? Thanks in advance for any helpful advice!

Izmjenjeno od strane Matt

All Replies (3)

more options
the profile has a prefs.js, but it had next to nothing in it, and was last modified in 2007.

That doesn't make sense. You had working accounts before the incident, so there must have been a valid prefs.js file before. Where, I don't know.

Since you already created a new profile you can import your existing mail into the new profile using this add-on. https://addons.mozilla.org/thunderbird/addon/importexporttools/

Also see http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Thunderbird#Mail

more options

If it was on the network, perhaps you might be so lucky as to have a "good" version of the prefs.js file laying around in shadow copy space. (depends if your administrator enabled it)

Izmjenjeno od strane Wayne Mery

more options

your shutdown crashes might also be related.

shutdownhang | kernelbase.dll@0xcacb8  per bp-6be7305f-c1c4-4b24-a051-4e8e92161103 from 2016-11-03 03:50:46
  1. 1
  2. 2