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print preview no longer works in Thunderbird (win10)

  • 6 odgovori
  • 1 ima ovaj problem
  • 8 views
  • Posljednji odgovor poslao Toad-Hall

Ltpow
Ltpow
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On a printer that previously worked as regards "print preview" this feature now fails. "Print previewing message" now appears lower left and remains. This failure also occurs on a new printer just installed. I have the latest version of Thunderbird installed.

On a printer that previously worked as regards "print preview" this feature now fails. "Print previewing message" now appears lower left and remains. This failure also occurs on a new printer just installed. I have the latest version of Thunderbird installed.

Izmjenjeno od strane Wayne Mery

All Replies (6)

Wayne Mery
Wayne Mery
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  • Top 10 Contributor
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So it matches the description at https://bugzilla.mozilla.org/show_bug.cgi?id=1368637 ?

Ltpow
Ltpow Vlasnik pitanja
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"file", "print preview" fails with the message "print previewing message" hung in lower left of display.

Toad-Hall
Toad-Hall
  • Top 10 Contributor
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Please check to see if your 'print spooler' needs 'starting' if not running or 'restarting' if running.

  • Start > Run
  • Type: services.msc
  • click on Ok
  • new window opens
  • under 'Services Local'
  • scroll down until you locate 'Print Spooler'
  • select 'Print Spooler'
  • click on 'Start' or 'Restart' the service.

then check to see if the 'File' > 'Print Preview' works.

If this resolves the issue then it is not a Thunderbird problem. Please report back on results.

Toad-Hall
Toad-Hall
  • Top 10 Contributor
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If no joy with print spooler: open the error console. 'Menu icon' > 'Tools' > 'Developer Tools' > 'Error console' Clear all entries.

select email. Test: File > Print Preview Check the error console

Access the bug report: https://bugzilla.mozilla.org/show_bug.cgi?id=1368637 You need to create a logon to get access.

Post info on OS, your version of Thunderbird. What you did and what results occurred. Copy paste the info from error console.

Ltpow
Ltpow Vlasnik pitanja
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posted the info on bugzilla.mozilla.org

Toad-Hall
Toad-Hall
  • Top 10 Contributor
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You can clear the error console by clicking on the far left icon which looks like a dustbin. Please check the error console and also post the entry which is just above: 12:41:44.874 NS_ERROR_NOT_AVAILABLE: Cannot call openModalWindow on a hidden window 1 nsPrompter.js:351 Or clear everything and retest. then you will be able to see everything that needs posting. cheers.