Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

1Password and other addons will not download and install. What happened and how do I fix this?

  • 3 odgovori
  • 1 ima ovaj problem
  • 1 view
  • Posljednji odgovor poslao philipp

more options

When trying to install 1Password I get a message that download file is corrupt. This is new. I have been using 1Passowrd with firefox for years. Safari works fine.

edit: removed your mail address from public display, since the only thing it will attract are spam bots. you will be notified per mail once somebody replies to the thread. (philipp)

When trying to install 1Password I get a message that download file is corrupt. This is new. I have been using 1Passowrd with firefox for years. Safari works fine. <sub>edit: removed your mail address from public display, since the only thing it will attract are spam bots. you will be notified per mail once somebody replies to the thread. (philipp)</sub>

Izmjenjeno od strane philipp

Izabrano rješenje

hi noah, please see the banner at the top of the support page - unfortunately there's a technical issue (an expired certificate used for addon verifications) today.

mozilla is already rolling out a hotfix for this problem, using the studies system. you can check if you have studies enabled:

  1. Go to [=] > Options > Privacy & Security.
  2. Make sure Allow Firefox to install and run studies is check marked.

if you had the preference disabled, reenable it temporarily and restart the browser. after your add-ons have been re-enabled you can disable the setting again.

Pročitajte ovaj odgovor sa objašnjenjem 👍 1

All Replies (3)

more options

Odabrano rješenje

hi noah, please see the banner at the top of the support page - unfortunately there's a technical issue (an expired certificate used for addon verifications) today.

mozilla is already rolling out a hotfix for this problem, using the studies system. you can check if you have studies enabled:

  1. Go to [=] > Options > Privacy & Security.
  2. Make sure Allow Firefox to install and run studies is check marked.

if you had the preference disabled, reenable it temporarily and restart the browser. after your add-ons have been re-enabled you can disable the setting again.

more options

Super support - thank you all. I am back and happy.

more options

thank you for your kind feedback :))