Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes each time I try to clear history and/or cache

  • 1 odgovor
  • 1 ima ovaj problem
  • 4 views
  • Posljednji odgovor poslao FredMcD

more options

Firefox crashes each time I try to delete my cache and/or history on the iOS app. I have tried multiple times and the issue occurs each time. The page is completely unresponsive and stuck on the ‘manage history’ page.

Firefox crashes each time I try to delete my cache and/or history on the iOS app. I have tried multiple times and the issue occurs each time. The page is completely unresponsive and stuck on the ‘manage history’ page.

All Replies (1)

more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support