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Firefox crashes

  • 1 odgovor
  • 1 ima ovaj problem
  • 15 views
  • Posljednji odgovor poslao philipp

cyxiu123
cyxiu123
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Hello，somebody。My firefox browser crash in the afternoon, then I start firefox in safe mode, it still crashes, and after refreshing firefox, it still crashes. It still crashes after reinstallation. Crash report ID：bp-4014c990-3d6f-48b0-a355-4bd8f0190908

Hello，somebody。My firefox browser crash in the afternoon, then I start firefox in safe mode, it still crashes, and after refreshing firefox, it still crashes. It still crashes after reinstallation. Crash report ID：bp-4014c990-3d6f-48b0-a355-4bd8f0190908

Izabrano rješenje

hi, this crash is unfortunately caused by a 3rd-party software on your system using a dll named adhook64.dll to meddle with firefox. there are few search results indicating as to what software in particular it might belong to, one result points towards something called "adbyby". you should look into that and possibly remove this software.

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philipp
philipp
  • Moderator
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Odabrano rješenje

hi, this crash is unfortunately caused by a 3rd-party software on your system using a dll named adhook64.dll to meddle with firefox. there are few search results indicating as to what software in particular it might belong to, one result points towards something called "adbyby". you should look into that and possibly remove this software.