Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

Can't upload on Google Photos when using Firefox browser

  • 6 odgovori
  • 2 ima ovaj problem
  • 3 views
  • Posljednji odgovor poslao vsana5

chaemi
chaemi
more options

I'm trying to upload photos on Google Photos (photos.google.com), but I always get an error message. I tried restarting my laptop, disabling add-ons, etc., nothing worked. I had to download Chrome again just to upload my photos. Please help, thank you.

I'm trying to upload photos on Google Photos (photos.google.com), but I always get an error message. I tried restarting my laptop, disabling add-ons, etc., nothing worked. I had to download Chrome again just to upload my photos. Please help, thank you.

Izmjenjeno od strane chaemi

All Replies (6)

crankygoat
crankygoat
more options

What the error message exactly says is generally helpful in these situations. ;)

the-edmeister
the-edmeister
  • Moderator
more options

Please provide a screenshot of that error message.

See this support article. How do I create a screenshot of my problem? It is best to use a compressed image type like PNG or JPG to save the screenshot and make sure that you do not exceed a maximum file size of 1 MB.

Then use the Browse .... button below the Post a Reply text box to upload the screenshot.

chaemi
chaemi Vlasnik pitanja
more options

I was able to upload 2/5 of the photos, but that took almost 30 minutes.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

What security software do you have ?

It is possible that (anti-virus) security software is causing the problem. Try to disable security software temporarily to see if that makes a difference.

gary.guenther
gary.guenther
more options

I have the same problem. My file sizes are small. (I compress.) My path names are short. I checked. I may or may not be able to upload one photo at a time but usually not. I never had any problem with this in the past. It still works fine with Internet Explorer, but I don't like to use that.

FF is broken re uploading photos to Google Albums. PLEASE FIX IT. I want it back the way it was.

vsana5
vsana5
more options

I have the same problem on 2 computers in different versions of Firefox, 76 and 77 beta, with and without antivirus. Screenshot reads "Can't upload 14 files out of 164"