Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Updated third and inbox and another folder are empty...help!

  • 5 odgovori
  • 1 ima ovaj problem
  • 5 views
  • Posljednji odgovor poslao Styve

more options

Also getting error messages when trying to use email on my MacBook Air. Asked this yesterday on another Mozilla forum, but did not resolve.

Email works fine on my iPhone, since gmail works directly with my iOS, if that is how things work.

I am seriously considering dropping third...can anyone work me through this? Thanks, Steve

Also getting error messages when trying to use email on my MacBook Air. Asked this yesterday on another Mozilla forum, but did not resolve. Email works fine on my iPhone, since gmail works directly with my iOS, if that is how things work. I am seriously considering dropping third...can anyone work me through this? Thanks, Steve

All Replies (5)

more options

“Tbird”, not Third...sorry I cannot edit the subject of the post.

Izmjenjeno od strane Styve

more options

RE: Empty folders Did you try this:

  • Right click on folder and select 'Properties'
  • click on 'Repair folder'
  • click on 'OK'
more options

If the inbox and other folders are empty after an upgrade, the first simple step that often works is to delete the global search index file, while TB is closed:

https://support.mozilla.org/en-US/kb/rebuilding-global-database

If that doesn't help, there are other, more involved ways to recover the profile.

more options

Toad...my effort at a quick response didn't take, but thanks for the rec...I had done that, to no avail.

more options

Somehow, I fixed the problem by verifying the email addresses for two other gmail accounts I have synced with Thunderbird!

SFHowes...excellent resource...have saved to my desktop. Thanks!