Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Update Yesterday Killed My Thunderbird

  • 1 odgovor
  • 1 ima ovaj problem
  • 1 view
  • Posljednji odgovor poslao Matt

more options

Yesterday, when opening Thunderbird, it came back saying that I am a new user and required that I start over. I have 3 profiles... 1) one dated 1/2/2016 and two dated yesterday 2) 12/4/2020 4:44 am and 3) 1:17 pm. I am assuming that the first one is old and can be deleted and the two from yesterday identify my current account (#3) and the account I wish reinstated (#2).

Please help me find out how to attach to the correct user profile.

Thanx, Collien Kaseberg cek@comcast.net

Yesterday, when opening Thunderbird, it came back saying that I am a new user and required that I start over. I have 3 profiles... 1) one dated 1/2/2016 and two dated yesterday 2) 12/4/2020 4:44 am and 3) 1:17 pm. I am assuming that the first one is old and can be deleted and the two from yesterday identify my current account (#3) and the account I wish reinstated (#2). Please help me find out how to attach to the correct user profile. Thanx, Collien Kaseberg cek@comcast.net

Izabrano rješenje

I would guess the 2016 one is what you have been using. So lets not make assumptions. That is how permanent data loss occurs.

I suggest you go to the about:profiles entry in the troubleshooting information (it is on the help menu) Once in the about:profiles try launching each of those profiles and see which it is you want to be using, then set it as the default.

Pročitajte ovaj odgovor sa objašnjenjem 👍 0

All Replies (1)

more options

Odabrano rješenje

I would guess the 2016 one is what you have been using. So lets not make assumptions. That is how permanent data loss occurs.

I suggest you go to the about:profiles entry in the troubleshooting information (it is on the help menu) Once in the about:profiles try launching each of those profiles and see which it is you want to be using, then set it as the default.