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V115 update blank folders

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Just updated to v115.2 and all my messages have disappeared - all folders listed but empty. New emails have downloaded but do not appear in Inbox which is likewise empty. I navigated through Users file to Mail and files seem to be intact. Should I remove update and hope older version will populate the folders? I'm running Windows 10 v22H2 and installed update KB4023057 just prior to v115.2 update.

Just updated to v115.2 and all my messages have disappeared - all folders listed but empty. New emails have downloaded but do not appear in Inbox which is likewise empty. I navigated through Users file to Mail and files seem to be intact. Should I remove update and hope older version will populate the folders? I'm running Windows 10 v22H2 and installed update KB4023057 just prior to v115.2 update.

All Replies (10)

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I am able to write and send emails, but they don't show up in my sent folder. My address book is intact and viewable.

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Does Help > Troubleshoot Mode help?

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No, it didn't. I also tried some of the suggestions in other posts about missing emails. I am in the process of exporting my profile (successful) and will import it an another computer not running v115.2 (in progress) so I can access my emails.

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Are you using View > Folders > Unified? Is it better with View > Folders > All?

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I was using View > Folders > All and I still don't have any emails showing using either. This has really got me baffled. I exported my files to another computer using V102.15.0 and everything shows up.

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The pane system did not initialize. We find so far that users have a folder that causing the problem, and the name of the folder will likely be shown in the error console

Check tools > developer > error console for errors (not warnings) about folders or panes. Please post what you find.

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Here's what I found:


NS_ERROR_FAILURE: No directory for uri=moz-abmdbdirectory://abook.mab AddrBookManager.jsm:271

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Very strange because my address book is accessible and appears to show everything as it should.

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115.2.3 is now available at Help > About. Might not resolve your issue, but we'd welcome your feedback.

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Didn't help, but I got some interesting messages at tools>developer>error console:

ERROR: Cannot find loader for bootstrap

NS_ERROR_FAILURE: No directory for uri=moz-abmddirectory://abook.mab