Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Account Disconnected

luke.haskell
luke.haskell
more options

Hello. I got a new laptop (Windows 11) and have been trying to sign in to my main account for an hour. I can "sign in" with my email and password, and I get the account recovery code in my email. I then enter that, then I am immediately told that my account is "disconnected", even though by all other indications, I am signed in. I mean, I have to be signed in to create this post!

I read over other posts, and some of their issues seem to stem from something about their default profile. However, 1) I should still be able to sign in to a non-default profile, 2) I have been able to sign in to a different (student) profile just fine. I have uninstalled and reinstalled FF twice now, with full deletion of profiles etc. And no luck.

Other posts have mentioned antivirus software interference, but that doesn't explain why my other (student) profile works fine.

Also, when I try to create a recovery key, I am presented with an "unknown error" screen. I have attached a screenshot of that.

Hello. I got a new laptop (Windows 11) and have been trying to sign in to my main account for an hour. I can "sign in" with my email and password, and I get the account recovery code in my email. I then enter that, then I am immediately told that my account is "disconnected", even though by all other indications, I am signed in. I mean, I have to be signed in to create this post! I read over other posts, and some of their issues seem to stem from something about their default profile. However, 1) I should still be able to sign in to a non-default profile, 2) I have been able to sign in to a different (student) profile just fine. I have uninstalled and reinstalled FF twice now, with full deletion of profiles etc. And no luck. Other posts have mentioned antivirus software interference, but that doesn't explain why my other (student) profile works fine. Also, when I try to create a recovery key, I am presented with an "unknown error" screen. I have attached a screenshot of that.
Priloženi snimci ekrana

All Replies (1)

luke.haskell
luke.haskell Vlasnik pitanja
more options

I did find an extension from some HP "security" bloatware. Unfortunately, disabling the extension did nothing. Also, on my account page I am seeing a message: "Information Your browser is being managed by your organization.", so when I click on that, I see some json: ExtensionSettings {"firefoxhpsureclicksecurebrowsing@bromium.com":{"installation_mode":"blocked"},"firefoxhpwolfsecurityextension@bromium.com":{"install_url":"https://addons.bromium-online.com/wsx.xpi","installation_mode":"normal_installed"}}

Does this have anything to do with my inability to sync?

Why does my Student profile not have this and work perfectly fine?

I googled bromium and see that it's some company dealing with malware etc. But what does that have to do with my logging into firefox? It looks like some bromium extension failed to install itself? That seems like a good thing to me, but anyway.

Helpful?

Postavite pitanje

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.